at Windstream Communications in Springfield, Illinois, United States
Job Description
IT Information Tech – Specialist I-IT Tech Support
Georgia, USA ? Greenville, SC, USA ? North Carolina, USA ? United StatesReq #1485
Thursday, July 25, 2024
Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
+ As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
+ Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
+ Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!
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About the Role :
The IT Technical Support Specialist supports Windstream’s internal customers. This support takes place primarily remote. Additionally, the IT Technical Support Specialist supports software installations, removal, configuration, and connectivity. The ideal candidate will be able to function successfully in an up-tempo environment that requires the ability to address complex problems that will involve hardware, software, and network issues. This is a customer-facing position and demands outstanding customer service and professionalism.
What You’ll Do :
+ Resolve internal Windstream customer computerissues-
+ Software installations/Removal
+ Configuration
+ Connectivity
+ General IT related issues
+ Other
+ Resolve tickets in a timely fashion by adhering to departments SLA.
+ Work from IT ticketing system independently as assigned.
+ Ability to work in a small group environment.
+ Document steps taken for resolutions.
+ Engaging other Windstream teams when necessary to resolve issues.
+ Proactively identifying problems and finding resolutions.
+ Communicating complex technical issues to non-technical customers.
+ Attention to detail & organizational skills.
+ Excellent written and verbal communication skills.
+ Provide outstanding customer service.
+ Project participation, overtime, and travel as required.
+ Valid driver’s license required.
+ Performs other duties as assigned.
Do You Have:
+ Associates degree in technical field
+ 5 years directly related experience; or an equivalent combination of education and directly related technical experience required.
+ Bachelor’s degree may be substituted for some experience as deemed appropriate.
Physical Tasks – Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33%|Pushing – Pulling: Occasionally: 0-33% |Carrying: Occasionally: 0-33% |Reaching Above Head: Occasionally: 0-33%|Lifting-Lowering >1-15lbs: Occasionally: 0-33% |Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%| Fine Manipulating: Frequently: 34-66%
Audio Visual Needs – Hearing: Continuously: 67-100%|Near Vision:Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|
Equipment Used in Job Performance/Working Environment : Computer, Printer,Fax,Telephone,Basic Office Supplies, Copier
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Our Benefits:
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
+ Identity Theft, Legal, Auto & Home and Pet Insurance
+ https://windstreambenefits.com
Windstream CIB Statement:
Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.
Our Employee Resource Groups:
+ WinVets – Veteran Employee Resource Group
+ WOW – Women Employee Resource Group
+ WINPRIDE – LGBTQ+ Employee Resource Group
+ WBPN – Black Professional Resource Group
+ WARG – Ability Resource Group
+ LaFamilia -Hispanic Resource Group
+ AAPI – Asian American Pacific Islander Resource Group
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
Other details
+ Job FamilyIT
+ Job FunctionLAN/Desktop
+ Pay TypeHourly
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+ Georgia, USA
+ Greenville, SC, USA
+ North Carolina, USA
+ United States
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