at AbbVie in Mettawa, Illinois, United States
Job Description
Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
The Sr. Program Manager for Strategic Integrated Planning & Governance reports within the AbbVie Patient Services Organization. This role will report to the Director of Patient Access and Care Team (PACT) Program Management. This role will support the AbbVie Patient Services PACT Care Model program launches and optimization initiatives and is responsible for strategic planning and execution excellence through governance and project management for their dedicated PACT team(s). This position enables organizational alignment, program management, program management maturity, and stakeholder management.
Major Responsibilities:
Program Management
+ Understands Integrated U.S. AbbVie Patient Services strategic priorities and leads PACT to design and develop executional plans.
+ Promotes accountability and depth of planning among PACT and operational execution members.
+ Elevate strategic areas of decision making and alignment, as well as any executional risk to the ASP SLT
+ Actively leads PACT programs and resource alignment to a defined work approach.
+ Ensure PACT tracks and reports established KPI’s and communicate adherence to policies, processes, and requirements.
+ Partner with PACT Director in planning and execution of APS priorities.
+ Provide direction to program team to ensure programs meet organizational goals.
+ Manage the program management methodology process, lead programs, and direct others on program teams to complete activities on-time, on budget, while delivering the value expected.
+ Assess when a program is off track and outline corrective action plan to address.
+ Establish and facilitate program management governance oversight.
+ Track and report established program KPI’s and communicate adherence to policies, processes, and requirements.
+ Create integrated program roadmaps that identify dependencies and manage constraints.
+ Anticipate when a program or project will be off-track and guide teams through corrective action to regain alignment with program or project goals.
+ Drive executional and operational excellence by leading program management across integrated, matrixed teams
+ Lead and guide the program teams to develop wholistic project plans supporting teams from program discovery through optimization.
+ Proactively prepare and manage agenda, scope, schedule, budget, escalate issues/risks, and monitor teams’ effectiveness and progress.
+ Create robust, integrated project plans including identifying dependencies and elevating issues and risks.
Governance and Leadership
+ Manage programs through a defined work approach, manage dependencies across programs and create, maintain, and improve a decision framework.
+ Provide feedback and recommendations to enhance the governance framework.
+ Lead and be accountable for the performance of the launch team in delivery of Patient Services business programs.
+ Assure program teams are leveraging the established APS processes and guidelines defined by SIPG team.?
+ Assure program teams can track, and report established quality KPI’s and adhere to program health checks defined by SIPG Team.?
Strategic Planning & Execution
+ Drive executional excellence by leading program management, proactively managing PACT agenda, escalating risks, and monitoring team effectiveness / progress.
+ Identify opportunities to enhance business objectives related to the PACT and leads teams to decisions through strong business acumen and critical thinking.
+ Anticipate future program and project activities, ensuring people and financial resources are appropriately aligned.
+ Leads operational annual planning activities at the PACT level; sets expectations & influence decisions to maintain good partnerships.
+ Partner with Patient Services Strategy Team (PSST) to define and lead the operational PACT annual brand planning and launch planning processes.
+ Prioritize PACT activities in alignment with annual AbbVie Patient Services and Strategic Planning Data Operations goals and objectives.
Program Management Maturity
+ Provide feedback and recommendations to evolve program management practices, including process controls and metrics, change management, and work process evaluation.
+ Execute programs per the launch playbook, including: status reports (executive and team), RAID log, RACI, resource allocation (Staffing plans).
+ Role model for enterprise values, standards, and ways of working for the PACTs and PACT Program Management Team.
+ Demonstrate appropriate engagement with AbbVie & Strategic Planning Data Operations stakeholders providing awareness to critical programs supported.
Organizational Contributions
+ Support and sometimes lead adoption readiness, enterprise integration, transition planning, and vendor management initiatives internal to Strategic Planning Data Operations
+ Lead initiatives that drive Strategic Planning Data Operations organizational strategy and priorities
+ Contribute to and lead continuous improvement processes by giving feedback on policies, tools, processes, and procedures.
AbbVie Ways of Working
+ Liaison and Relationship Building: Builds collaborative relationships and effectively interacts frequently with business and/or technology senior leadership and vice presidents. Interactions focus on top priority programs and influencing strategic decisions. Interacts well with diverse groups across business and technology functions and maintains strong working relationships with internal and external collaborators.
+ Culture: Consistently demonstrate Abbvie’s Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Effectively manages performance, provides timely feedback, appropriately rewards and recognizes valuable achievement, develops talent, and creates a succession pipeline. Understand and execute AbbVie’s vision, goals and strategies. This role has accountability for the performance and results strategically important functions.
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required
Qualifications
+ Position requires bachelor’s degree and relevant experience. MBA, Project Management Professional certification and work experience in the pharmaceutical industry preferred.
+ Senior PM: 5-7+ years of program management and program governance experience
+ Intermediate PM: 3-5 years programs years of program management and program governance experience
+ Junior PM: 1-3 years of program management and program governance experience with some situational leadership experience
+ This role requires strong organizational skills, strategic thinking, problem-solving skills, program management capabilities, financial management capabilities and an in-depth understanding of the patient services and pharmaceutical business.
+ The position requires human relations and administrative skills necessary to establish and maintain effective working relationships with team members, co-leaders and leadership in Commercial, Business Technology Services, Legal, Office of Ethics and Compliance, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services.
+ Conflict resolution skills including persuasive management techniques required.?
+ Excellent verbal
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