Customer Experience Concierge - US Based Remote

at Anywhere Real Estate in Chicago, Illinois, United States

Job Description

Customer Experience Concierge, Customer Contact Center & Engagement (Remote)

SFR Dispositions (Inventory Team)

Position Summary:

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, the Inventory Team manages our clients SFR Dispositions.

Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.

We are seeking qualified candidates for our Customer Experience Concierge role. This role is responsible for managing new properties received from our SFR business line. This entails placing the property with one of our network brokers, coordinating any repairs needed to the property prior to or during listing, reviewing important documentation between our broker and client, following up on any repairs required after the inspection and ensuring there are no issues with closing. This individual must be detail oriented and have the ability to multi-task. This position is 100% remote from any location in the United States.

Key Responsibilities:

+ Manage a portfolio of properties for our clients within our SalesForce database

+ Communicate with our Relocation Directors specific listing details

+ Review documentation to determine condition of properties

+ Request repair bids from our partnered vendor(s) as needed

+ Act is facilitator between our clients and vendors regarding bid approvals, counters, declined bids

+ Communicate all details pertaining to repairs with our Relocation Directors

+ Proactively follow-up to ensure repairs are completed in a timely manner

+ Review broker updates for action needed

+ Review inspection details to determine if additional repairs, credits or concessions are requested and/or required that will impact closing

+ Follow-up on each property in your portfolio until the property has closed

Requisite Skills:

+ 2-3 years business experience preferred

+ Real estate knowledge preferred

+ Strong interpersonal, verbal, and written communication skills

+ Digital literacy and ability to navigate multiple systems

+ Strong attention to detail

+ Planning and organization skills; ability to multi-task in a fast-paced environment

+ Ability to relate to our clients and vendors in a professional and courteous manner

+ Regular and consistent attendance/punctuality

+ Embraces diversity and inclusion

+ SalesForce experience preferred

Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.

Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby’s International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de\_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

+ Recognized as one of the World’s Most Ethical Companies since 2011.

+ Anywhere has also been designated a Great Place to Work since 2019.

+ Recognized by Fortune as one of America’s Most Innovative Companies.

+ Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran