sap customer service rep

at Randstad US in buffalo grove, Illinois, United States

Job Description

sap customer service rep.

+ buffalo grove , illinois

+ posted july 25, 2024

job details

summary

+ $23 – $28 per hour

+ temp to perm

+ associate degree

+ category computer and mathematical occupations

+ reference1059646

job details

job summary:

Our client is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis is looking for a SAP Customer Service Representative.

The Customer Service Representative is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support.

This position is part of the Customer Support – Multifunctional located in Deer Park, IL and to start, will be a hybrid position. Please note, the company is revisiting their hybrid policy that is currently 3 days a week in the office. They could either stay hybrid, 3 – 4 days a week or they may decide to go 5 days Monday through Friday in the office. It is unknow at this time what leadership will decide.

You will be a part of the Customer Support team and report to the Manager Customer Service. If you thrive in a multifunctional, fast paced, supporting role and want to work to build a world-class customer support organization-read on.

In this role, you will have the opportunity to:

+ Process daily orders received through multiple channels (phone, email, fax, EDI)

+ Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.

+ Responsible for daily management which includes reviewing the status of all open orders, return goods authorization (RGA’s) and insuring timely resolution. Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

The essential requirements of the job include:

+ SAP software experience

+ Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook)

It would be a plus if you also possess previous experience in:

+ Associates Degree a must

+ Minimum 2 years of Customer Service/Order Entry experience preferred

Our client believes in designing a better, more sustainable workforce, and recognizes the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

location: BUFFALO GROVE, Illinois

job type: Contract

salary: $23 – 28 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

+ Process daily orders received through multiple channels (phone, email, fax, EDI)

+ Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.

+ Responsible for daily management which includes reviewing the status of all open orders, RGA’s and insuring timely resolution. Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

+ SAP software experience – you will be documenting, looking up account numbers, looking up warehouse locations, tracking orders, entering orders, checking on product availability all in SAP! Then you will be documenting all in Salesforce. Checking for pricing accuracy, issuing returns, and ordering replacements.

qualifications:

+ Experience level: Experienced

+ Minimum 2 years of experience

+ Education: Associates

skills:

+ SAP

+ CRM

+ Windows

+ SalesforceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.