Associate Transaction Manager (Remote)

at First American in Chicago, Illinois, United States

Job Description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoFirst American is reinventing the commercial title industry from within. We're looking for a unique, ambitious individual who wants to join an early-stage, high-growth operation within a larger, Fortune 500 organization.

You will be rolling up your sleeves to help service our quickly growing list of customers. We utilize a new, end-to-end title operations process for servicing our customers. Simultaneously, you'll collaboratively identify product and technical opportunities to enhance the customer experience and operational efficiency of our new process. You will be an integral part in testing and iterating on these processes while assisting commercial, national title transactions.

What We Do:
First American is reinventing the commercial title industry from within. We're looking for a unique, ambitious individual who wants to join an early-stage, high-growth operation within a larger, Fortune 500 organization.
You will help lead the servicing of our quickly growing list of customers. You will be in an operational leadership role, helping drive the customer experience across hundreds of transactions by ensuring all communication and tasks are being completed at the highest level.
Simultaneously, you'll collaboratively identify product and technical opportunities to enhance the customer experience and operational efficiency of our new processes. You will be an integral part in testing and iterating on these processes while helping drive all of our commercial title transactions across the country.

As an Associate Transaction Manager, you will:

Drive commercial real estate transactions from open to post-closing.

Serve as the primary communication liaison between customers and the service team.

Ensure all transaction-related tasks are being logged and completed in a timely fashion.

Coordinate and oversee shared team communications via multiple platforms.

Find answers for issues raised by clients and by team members.

Collaborate with underwriting, transaction management, and other team members to deliver superior customer service.

Work on a remote team using technology and virtual communication.

Utilize data for decision making and continual process improvements.

Core traits we're looking for:

Operates with a highly organized, process-oriented mind.

Maintains highest standards of customer communication and service.

Seeks to execute.

Works independently, while routinely checking in with the team.

Works effectively in ambiguous circumstances, seeking clarity through asking questions.

Possesses willingness to try new solutions.

Desires additional operational responsibility and growth opportunities.

Your qualifications:

5+ years of running regional or national commercial title transactions from start to finish.

Excellent verbal and written communication.

Proven history of organizing, tracking and prioritizing tasks on numerous transactions concurrently.

Proven history of delivering exceptional customer experience.

Proven history of managing customer communications at high-volume.

Proven history of coordinating various stakeholders to best service a customer's transaction.

Why join our team:

You'll join the ground floor of a transformative business where you can make an impact.

You'll be entrusted with responsibility and autonomy in your day-to-day work.

We offer competitive compensation; an annual, performance-based bonus; and long-term incentive plans.

Customizable benefits including Health, Dental, Vision, and 401K Match.

Virtual and in-person team events.

**This is a fully remote... For full info follow application link.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.