Audio and Visual Technician - V (Chicago, IL 60604

at Digital Intelligence Systems, LLC (DISYS) in Chicago, Illinois, United States

Job Description

Audio and Visual Technician - V (Chicago, IL 60604)

Job details

Posted
26 July 2024

Location
Chicago, IL

Job type
Permanent

Reference
930449
Job description

Job Title: Audio and Visual Telecommunications Technician
Location: Chicago, IL 60604
Qualifications:
The Senior Multimedia Technician provides technical support on the design, implementation, maintenance, and support of multimedia solutions.
This position is considered advanced level and performs work of moderate to high complexity.
The incumbent works under general supervision and may lead some efforts autonomously.
This job does not have any direct reports but may lead the work of junior staff.
Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum three years of work experience
KNOWLEDGE AND SKILLS
Excellent customer service skills.
Intermediate level technical troubleshooting skills.
Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems.
Intermediate knowledge of AV infrastructure and field implementation, with a strong understanding of the relationship between audio, video, telecommunications technology components and software.
Knowledge of using OBS to stream and produce live events.
Knowledge of technology, webcams, cameras, and streaming software and platforms.
Remain familiar with and able to troubleshoot all technical equipment related to live broadcast and streaming: Lighting, Audio & cameras.
Responsibilities:
Manages support tickets from the ticketing system and ensure a high level of client support and service.
Resolves routine identified issues utilizing pre-existing procedures and escalate as necessary to the proper source.
Maintains troubleshooting basic AV, videoconferencing, and audio-conferencing issues of moderate complexity.
Partners with vendor(s) and other IT groups to resolve issues.
Assists with installation, set up, monitor, test, and maintain conferencing technologies, including video, audio, and network components, AV systems, and other custom AV solutions.
Manages scheduling and customer communications for videoconferencing calls and AV conferencing.
Supports recording functions and multimedia distributions and scheduling.
Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.
Assist in Setup / Install cameras, Audio Mixer, AV Mixer for Streaming service.
In-room camera operation for streaming events.
In room support for complex meetings (includes assisting with mic'ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc)
Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.
develops knowledge of existing and new technologies for event productions
Provides consulting and training services on the effective use of A/V equipment and prepares related training materials and reports for consulting services
Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.
Proactively identify any needs for backup equipment and work to implement solutions where possible.
Please list the top 3 priorities:
In room support for complex meetings (includes assisting with mic'ing speakers, managing camera angles, muting mics, providing assistance with streaming, etc.)
Provides consultations with clients to determine technical requirements for complex programs. Executes on setup and assists with in room production as needed.
Track equipment failures and issues in the issues log; schedules AV supplier for maintenance calls; coordinates periodic preventative maintenance shut down activities.
Please list the top 3 competencies:
Excellent customer service skills
Ability to determine, evaluate, and diagnose advanced video-related connection issues and performance problems
Knowledge of using OBS to stream and produce live events, Knowledge of technology, webcams, cameras, and streaming software and platforms.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in... For full info follow application link.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer.  It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.