Customer Service Specialist I

at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under close supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

Primary Duties and Responsibilities:

Updates the existing customers on any latest programs, promotional activity, products, and services as well as inquiries and assists with any current issues or unresolved problems

Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution

Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls

Works with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly

Processes all phone, fax, mail, e-mail, and verbal orders from customers

Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to help, escalates customers to Customer Service Supervisor in a courteous manner

Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested

Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices, and availability, and maintains current open order reports

Communicates with all departments within the Distribution Center as well as field sales associates

Serves as liaison between customers and field sales associates.

Makes suggestions and recommendations to the Supervisor to continually improve customer service operations

Complies with all appropriate policies, procedures, safety rules and regulations

After completing one year of service, Specialists will be included in an on-call rotation to assist with after-hours emergency orders

Performs related duties as assigned

What your background should look like

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training or equivalent combination of experience and education

Normally requires less than one (1) year directly related experience

Strong customer service skills

Strong interpersonal skills

Good decision-making skills

Good analytical skills

Ability to communicate effectively both orally and in writing

Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

Familiarity with ABC products, services and pharmaceutical distribution operations

Strong organizational skills; attention to detail

Basic knowledge of Microsoft Word, Excel and inventory management system

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$31,500 - 46,530

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than... For full info follow application link.

Equal Opportunity Employer/Minority/Female/Disability/Veteran