Medical Office Coordinator (U) (4963)

at SIU Medicine in Springfield, Illinois, United States

Job Description

Description
The primary function of this position is to supervise Medical Office staff in the Neuroscience
Institute (NSI) in accordance with policies and performance standards of the Neuroscience
Institute. This position is responsible for the courteous and efficient operation of the reception
area.
 Examples of Duties
Administrative 60%
A. Establishes daily priorities in the clinics according to workload and patient volume.
Develops, implements, and supervises clinic systems and procedures that ensure smooth,
efficient, high-quality functioning/operations.
B. Ensures the efficient and timely performance of staff; assigning, directing, and evaluating
their work.
C. Performs duties related to human resources in accordance with policy for clinic
employees with assigned direct supervision. Approves schedules, performance
evaluations, interviews, hires, terminations, and implements corrective action as needed.
D. Coordinate staff for breaks, lunch hours, and work schedules to ensure proper coverage.
E. Orients and trains staff.
F. Monitors the quality of work and services with regard to accuracy and performance
improvement.
G. Ensures implementation of departmental rules, policies, and procedures; recommends
revisions.
H. Serves as liaison within the Neuroscience Institute, as well as other Departments within
SIU Medicine.
I. Counsels and provides personal assistance to patients regarding account status, financial
policies, and procedures.
J. Provides support to providers, nurses, and patients to ensure quality and efficient patient
processing and care. Keeps physicians abreast of special problems or needs of the
patients.
K. Provides justification and estimates for the use of budgeted funds.
L. Interprets and explains billing, hospital, and/or departmental policies and procedures to
patients, staff, and providers.
M. Serves on Department committees and School-wide committees as a resource for
implementing new procedures.
N. Directs and participates in staff meetings and/or conferences as requested.
O. Consults Administrator if concerns arise and recommends corrective actions or solutions.
P. Ensures clinic areas are organized, clean, neat, and professional.
Q. Ensures excellent public relations by all employees in the clinics. Ensures patients' needs
are met and treated with respect.
R. Ensures clinic office equipment is functioning properly and has repairs completed as
needed.
S. Handles and/or directs business correspondence for clinics.
Patient Services 40%
A. Inform patients of SIU billing policies, greet them, and complete appointment check-ins.
B. Answer incoming telephone calls, take messages, or route to appropriate staff.
C. Enter appointment schedules and patient information into the IDX system.
D. Review and update patients' demographic and insurance information as necessary.
E. Schedule appointments for new patients and return visits per provider requests.
F. Monitor schedules for any conflicts and coordinate rescheduling as needed.
G. Accept payments and reconcile accounts daily.
H. Generate and distribute clinic schedules to appropriate staff.
I. Monitor and maintain inventory of clinical office forms and supplies.
J. Ensure clinic areas are organized, clean, neat, and professional.
K. Direct and participate in staff meetings and/or conferences as requested.
L. Perform other duties as assigned.
 Qualifications
Any one or any combination totaling five (5) years (60 months), from the categories below
College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.
Supplemental Information

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
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Southern Illinois University School of Medicine is an Equal Opportunity Employer.