Operations Consulting Manager

at Aon in Chicago, Illinois, United States

Job Description

Operations Consulting Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Strategy Consulting practice within the Strategy & Technology Group (STG).
The Workstyle is REMOTE!!!!

Aon STG Strategy Consulting provides advisory services to firms who operate across the insurance landscape, which include many of the most prestigious companies in the Global Property, Casualty, Insurtech, Digital Platforms, and Health and Benefit (re)insurance market. We help our clients to grow, innovate, optimize people, process, technology and data to drive business outcomes. Most meaningfully we help our clients to turn insights into practical actions and into tangible outcomes.

As an Operations Consulting Manager, you will be in a client-facing role working directly with Client Leaders and Aon Leadership to develop solutions to help our clients turn insights into practical actions, and into tangible results. Your role will involve leading consulting teams to deliver business focused initiatives and operational recommendations for our clients through understanding their objectives, addressing their challenges, and developing operationally focused solutions that improve Client's efficiency and efficacy.

Operational consulting focus areas for our clients include program and project management, operating model design, organizational design and governance, process improvement and expense management. In addition to Client delivery, you will be responsible for managing Client relationships and Aon network relationships, coaching, mentoring, and developing the staff, contribute to expanding STG's market presence, and supporting the
growth of our organization.

Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like
Lead the full lifecycle of sophisticated client engagements from ideation to project scope definition to project management, delivery and presentation to C-suite.
Handle the overall client relationship building credibility and trust.
Be responsible for project delivery and leading Associate and Senior Associate team members within the project team.
Lead all aspects of the design and development of target operating models, compare current and future states and perform gap analyses.
Identify, analyze and improve upon business processes, including workflow documentation and process maps.
Design organizational structures and corporate governance frameworks.
Be responsible for structuring a client project/problem into phases and questions, hypothesis testing, story building and deliverable production.
Lead problem solving sessions with internal/external clients to develop processes and methodologies that will guide them to the desired future state.
Developing storyboard, framework for analysis, and formulating overarching narrative.
Lead the identification and communication of recommendations to clients.
Oversee the implementation and execution of operational recommendations.
Developing and drafting client proposals, articulating STG's value proposition.
Work towards selling client engagements through ongoing relationship and delivery of operational initiatives.
Work in a collaborative environment with clients and colleagues.
Challenge the status quo and internal processes to identify opportunities to work more efficiently.
Lead by strong example, mentor, coach, and potentially line manage Associates and Senior Associates.
Skills and experience that will lead to success
Minimum bachelor's degree: MBA is preferred.
Certified in Project Management or 3+ years project management experience.
PMP Certified, pursuing PMP certification or similar certification.
5+ years of work experience in operations or operations consulting and experience in the P&C insurance industry.
Experience in organizational design, target operating model development, process improvement or process mapping.
Experience leading projects and managing teams of professionals to deliver quality and insightful work to Executive stakeholders.
Experienced in business storytelling and formulating narratives.
Ability to develop robust and impactful Client & Executive presentations.
Excellent written and verbal communication skills.
Strong analytical abilities and a track... For full info follow application link.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.