Clinical Specialist, Cardiopulmonary

at LivaNova, USA Inc. in Chicago, Illinois, United States

Job Description

Join us today and make a difference in people's lives!

LivaNova is a global leader in cardiovascular systems, committed to providing comprehensive perfusion solutions and customer support through continuous training and education. We are excited to be launching our next generation heart lung machine and are currently looking to add to our Clinical Specialist team. The Clinical Specialist will play a critical role in the launch of the Essenz Perfusion System, embarking upon a #NewEraOfPerfusion, as well as support the comprehensive suite of LivaNova perfusion products.

Why join LivaNova's clinical team? You can play a major role in improving the lives of patients and their families. We have an environment where you are empowered and encouraged to challenge the status quo and help shape the future of clinician education and support. You will also be surround by teammates, with decades of experience in this industry, who are looking forward to both guiding you as well as learning from you. Help us make a difference - join us in transforming patient lives with health innovation that matters.

RESPONSIBILITY AND AUTHORITY
Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products. Training sessions may be conducted in person or virtually and must align with all approved instructions for use. These sessions include coordinating hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, supporting product evaluations and ad hoc training when needed. The clinical specialist must both work independently within their role but remain highly collaborative with their team and company stakeholders (sales). Therefore, the individual must be able to work independently, work as collaborator and manage internal stakeholders, as well as manage their own time effectively.

PRIMARY ACTIVITIES

Provides clinicians and medical staff clear clinical instructions to ensure continuity of education and support related to all aspects of patient outcomes, in accordance with the product's Instructions for Use (IFU)

Coordinates, directs, and delivers clinical training programs on LivaNova products, as necessary and appropriate.

Develops and maintains product knowledge excellence of the LivaNova CP portfolio of products.

Professionally integrates into all accounts building trust and relationships and establishes strong rapport with customers.

Collaborates weekly with key internal stakeholders for installations and evaluations, including the Clinical Specialist team, Field/Technical Service & Account Executives - working seamlessly in order to increase all team's efficiency and time with the customer.

Maintains a positive, proactive, customer service manner with customers and sales personnel during stressful situations.

Will foster high trust relationships with customers, and all LivaNova team members.

Takes a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems.

Foresees obstacles and plans accordingly for seamless execution.

Assists Account Executives in urgent clinical needs and related product information

Responsible for adhering to all regulatory and LivaNova policies to ensure patient safety and company responsibility.

Develops and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.

Supports evaluations as needed within and account and supports sales strategies for capital equipment opportunities within accounts.

Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to the product and its maintenance

Attend trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions.

Meet all requirements and maintain credentialing status in order to access accounts

Provides sales support when needed on clinical in-services, training and guidance to current or potential customers.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Performs other related duties and responsibilities, on occasion, as assigned.

Collaborates with... For full info follow application link.

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.