at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
CDW's vision is to be the national provider of Managed Services. We'll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.
Key Areas of Responsibility
Performs platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Designs, creates, implements and documents system and application monitoring, scheduling packages, and tape management systems
Performs on-demand save and restore operations using various technologies and software packages
Performs migrations and due-diligence documentation for new Sirius Managed Services customers
Performs tasks relating to PowerHA and other replication and business continuity products, including patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).
Design plan, and implement solutions using the latest technology.
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
Understand and follow the processes and procedures defined in the CDW Managed Services Standard Operating Procedures manual (SOP).
Provide detailed and effective communication to internal and external customers.
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
Conduct throughput analysis, problem solving, and infrastructure planning.
Participate in various client projects intended to continually improve/upgrade technology infrastructures.
Create and execute test plans to meet project requirements for assigned components.
Identify and communicate potential opportunities for cross-selling to the sales team.
Manage time and expense to meet or exceed expectations defined in the Statement of Work.
Provide high quality content deliverables using the appropriate document templates.
Ensure solution is implemented as designed to the customer's satisfaction and approval
Ability to follow through with tasks, projects, troubleshooting with no supervision.
Serve as technical point of contact on customer engagements, and internal projects.
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
Proactively develops plans and activities to avoid problems.
Educates the customer on solution as appropriate throughout the life of the project or service life.
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies).
Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
Education and/or Experience Qualifications
Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable
Minimum of 3 years of engineering experience
Required Qualifications
Experience with troubleshooting and maintenance of environments running the AIX operating... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
