at Sonesta International Hotels Corporation in Chicago, Illinois, United States
Job Description
Job Description Summary
Under the general guidance of the Restaurant Manager, welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge. Ensure operating standards and guest requirements are met at all times.
Job Description
Duties & Functions:
Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
Prepare table allocations from reservation book before respective meal period seating
Ensure guests are graciously shown to their tables within a reasonable time of their reservation
Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
Guarantee there is host/hostess coverage at the Maitre d stand at all times
Guarantee that the phone is answered within 2 rings in a courteous and helpful manner: 'champagne cork popping'
Ensure door policies concerning the entry of guests and these are adhered to at all times
Ensure that seating is fair for all service staff
Perform related duties and special projects as assigned
Specific Job Knowledge & Skills:
High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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