Field Management Coordinator

at Zones, LLC in Auburn, Washington, United States

Job Description

Description
Position at Zones LLC.
About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a Field Services Field Management Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & on-boarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.

What you'll do as the Field Management Coordinator:
Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
Contact information
Escalation procedures
Scope of services
Installation scripts and processes
Schedules and teams
Locations and maps
Site completion checklists
Provide onboarding, training, and support for Field Technicians
Perform quality assurance checks and team assessments to ensure:
Performance of the complete scope of services as outlined in the SOW
Installation scripts and processes are completed, meeting client directed specifications
Be available for all escalations and questions as a dedicated technical support resource
Route and manage subcontractor work orders
Collect and validate appropriate deliverables upon completion for delivery to project manager
What you will bring to the team:
5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems
Thorough understanding of connectivity of devices to LAN and WAN
Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
Strong interpersonal and customer service skills
Ability to communicate internally and externally on all levels and through all mediums.
Experience and success in working with various delivery organizations to achieve deliverables
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work and adapt to change in a fast paced environment
Excellent written and verbal communication skills
Voice and Data cabling experience (Installation, termination, testing)
Preferred:
Bachelor's Degree or higher
Experience with Service Desk tool suites
Concepts of networking fundamentals
Microsoft Visio
Experience with Service Now
Resource supervisory experience
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Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who... For full info follow application link.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.