at Convergint Technologies LLC in Schaumburg, Illinois, United States
Job Description
Description
Technical Operations Manager
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Operations Manager to join our amazing culture. In this role, you will oversee the Application Engineering team, ensuring pre-sales support and designing optimal electronic security and access control solutions for customers. As a Technical Operations Manager, you are a part of a dynamic sales team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace inclusion. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Operations Manager.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Strategic Planning and Development:
Develop and implement robust strategies for product growth and market penetration.
Conduct extensive product evaluations to ensure best practices for product selection and quoting.
Collaborate with Marketing to create materials that accelerate product understanding and utilization.
Product Management:
Act as a Product Champion for assigned product lines within the company.
Ensure key product data, including costs, volume discounts, and promotional materials, are maintained.
Stay updated on the latest advancements in electronic security technology, including DVRs, cameras, access control systems, and networking.
Financial Management:
Establish service contract pricing utilizing the service tool model.
Manage projects within budget to meet financial goals.
Team Management:
Lead, mentor, and manage the Application Engineering team.
Oversee workload distribution, project prioritization, and ensure quality output.
Conduct regular team meetings to track progress, address issues, and plan future activities.
Develop and implement training programs for team members to enhance their skills and knowledge.
Pre-Sales Support:
Assist Account Executives with specifying equipment for complex projects.
Provide technical expertise during the sales process to propose the best electronic security and access control solutions.
Conduct product demonstrations and presentations for potential clients.
Design and Implementation:
Oversee the design and implementation of electronic security and access control systems.
Ensure that all parts of an application function together and as intended.
Support difficult or high-profile installations on a select basis.
Technical Support:
Provide first-line technical support to field personnel, including Technicians, Installers, and Account Executives.
Ensure the team assists on-site with complex installations and troubleshooting.
Training and Development:
Develop and oversee colleague onboarding and orientation programs.
Create and maintain technical training programs that align with company goals.
Manage records of training activities and certification status.
Quality Assurance:
Review and measure performance against SLAs and KPIs to determine contract profitability and training needs.
Evaluate the quality of training and trainers, providing feedback as necessary.
Safety and Compliance:
Ensure compliance with... For full info follow application link.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.
