at Intercontinental Exchange Holdings, Inc. in Chicago, Illinois, United States
Job Description
Overview
Job Purpose
The Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice. The DCT will carry out Data Center tasks as directed, work could be project based or tasks received via Service Now. In all cases the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester.
The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Center Manager.
The role will also be required assisting Data Center Engineers to gather information for a work order.
Responsibilities
First line escalation point for serious incidents or technical issues.
Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers.
Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
Carry out QA in Data Center Halls and access centers.
Record details of all hardware deliveries received from S&R.
Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately
Knowledge and Experience
Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications;
Certified Data Center Technician CDCT
HP Accredited Platform Specialist
Systimax Copper Installation ND5541
Systimax Installation & Maintenance ND3341
Corning NPI Membership
ITIL V3 Foundation Certificate
BICSI Practices and Procedures.
1+ years' experience of working in Data Center environments
Basic network knowledge and experience of Arista, Ciena, Juniper and Dell hardware
Understanding of IP networks
Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes
Minimum 1yr experience using Microsoft Office and CRM databases
Ability to prioritize effectively
Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
Ability to manage 3rd party contract staff/companies working within the DC
Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
Effective written and verbal communication at all levels
Proven ability to work independently with minimal supervision.
Schedule
This role is on-site in our Chicago, IL office.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.
