at Intercontinental Exchange Holdings, Inc. in Chicago, Illinois, United States
Job Description
Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer provides leadership in network design, deployment, maintenance, and operational supports. The successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter expert in parts of the network eco-system enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation and support handover.
Along with having larger domain knowledge and advanced trouble-shooting skills. The Lead Engineer will be looked upon as an informal trainer to Analyst and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in future. All interactions with the clients, colleagues and vendors must remain highly professional, helpful and proactive.
Responsibilities
Design, deploy, support and maintain mixed vendor network infrastructure
Assist ICE staff with problem solving and escalation procedures
Understand and follow operational policies/procedures and promote adherence to same
Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure
Assist with development of policies and procedures for maintaining network infrastructure
Collaborate and work closely with all other IT teams
Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents
Provide consultation (trouble-shooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength
Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance.
Participation in 24/7 on-call rotation if needed
Knowledge and Experience
Advanced knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
Advanced knowledge and experience with Routing Protocols (BGP, RIP, OSPF, etc)
Strong experience in MPLS and Traffic Engineering
10+ years' experience hands on support and troubleshooting of networks
6+ years' experience with design and implementation on complex networks
Understanding of network management, security and monitoring
Excellent writing and documentation skills
Excellent customer service attitude
Ability to operate effectively and professionally under pressure
Preferred
Experience working on financial and HFT networks
Strong experience in Multicast in switched and routed networks
Expert level network certifications: CCIE, JNCIE. Etc.
F5, Checkpoint, or Palo Alto advanced certification
Automation and scripting experience
Unix/Linux system administration
Running and analyzing sniffer traces with deep TCP/IP protocol understanding.
Ability to grasp very complex architectural concepts
In-depth hardware knowledge of switches and routers: (Internal chipsets specifications, TCAM and memory details, buffering capabilities and multicast replication details).
Master's Degree in Computer Engineering or related field preferred but not needed
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.
