at Sysmex America, Inc in Lincolnshire, Illinois, United States
Job Description
Representative, Customer Service
Job Location(s)
US-IL-Lincolnshire
# of Openings
2
Job ID
2024-3962
Category
Customer Service/Support
Travel
None
Overview
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities
We currently have a great opportunity available for a Customer Service Representative. CSR is primarily responsible for providing effective customer service for internal and external customers through order processing, preparation of correspondence, and fulfillment of customer requirements to ensure customer satisfaction. CSRI may be required to work from a remote location and requires minimal supervision.
Essential Duties and Responsibilities:
Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met.
Ensure calls and correspondences are addressed within standard response time.
Utilize various Sysmex systems to accurately document customer transactions activities.
Develop positive rapport with customers and coworkers and collaborate to resolve issues.
Understand and support company and department goals and objectives
Other duties as assigned.
Qualifications
Associate's Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment.
Knowledge and understanding of Customer Service processes and systems.
3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment.
Strong communication (verbal and written); Fluent in French is a plus.
Microsoft Suite proficient; SAP or related ERP system.
Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
