Sales Executive

at SG360 a Segerdahl company in Wheeling, Illinois, United States

Job Description

Description
For over 65 years, SG360 has not just survived, but thrived, by responding to the changing needs of our diverse client base. What started as a regional commercial printer is today a national, industry-leading provider of direct marketing solutions. The third largest in the United States. We offer a comprehensive benefit plan which includes paid time off, holiday pay, health insurance, dental, vision, life insurance, education assistance program, short-term and long-term disability, wellness program, identify theft protection and 401k including employer match.

Our company is seeking a Sales Executive who will work to research, qualify, present, communicate and close sales on behalf of SG360. They will work in concert with our Marketing Services Team Structural Design, Account Managers and Project Managers to achieve a successful SG360 customer experience. They are responsible for providing excellent internal and external customer service, accurate and timely project specifications along with solid, effective communication throughout the organization.

Essential Functions
Facilitate client's projects through collaboration with a network of support resources throughout the company to satisfy customer requirements.
Understands the process flow for each facility to promote consistent project execution from concept through billing including cross platform projects
Focus on establishing strong relationships with customers.
Communicates directly with client to receive and to interpret specifications, to work through operation issues and to propose solutions.
Coordinate customer requests for structural design, accurate pricing, and requests for press time per facility. Ensure that customer specifications align with our proposal.
Works with all departments as necessary to ensure customer deadlines are met.
Communicates changes in job status affecting an order prior to production to the appropriate departments and initiating additional RFEs, as necessary.
Review and communicate order management updates as received.
Participate in and/or facilitate internal preproduction meetings to specifically communicate customer requirements, concerns, workflow, or preferences to the assigned PM, CSR. This is especially critical for new clients or when a change in staff has occurred.
Initiate post-production meetings, as necessary.
Able to respond to production facility inquiries on behalf of client/SE.
Facility visits as projects dictate. This includes any strategic partners we have engaged.
Initiate post-production meetings, as necessary.
Supports customer facing sales support activities inclusive of press-okays and facility visits.
Additional responsibilities include Invoice Review & Approval
Review invoices for completeness and accuracy.
Approves and structures the invoice as required by the customer. Target is 48-72 hours after the last drop/delivery.
Resolve discrepancies by working with the customer/SE.
Ensures that additional charges are communicated and charged.
Requirements
Skills and Qualifications
Must have knowledge of the direct mail - Personalization, Digital, Sheetfed and Web/Inline, Lettershop Services is required. Marketing Services a plus.
Must demonstrate the ability to successfully complete a variety of tasks and/or responsibilities by effectively determining priorities and by finding ways to complete more efficiently.
Require good verbal and written communication skills to effectively interact with all levels of SG360, external clients and prepare professional correspondence (emails, letters, reports).
Proficient computer skills including Microsoft Office Suite (Word, Excel, PowerPoint)
Education/Experience
College Degree - graphics arts, business administration or marketing preferred.
Minimum of 5 years of experience required in graphic arts - sales, customer service, sales service.

SG360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. SG360 will provide reasonable accommodation to complete the online application consistent with applicable law. If you require an accommodation, please contact the location for which you are applying and ask to speak with the human resources representative.