Executive Director Acute Accounts

at The Joint Commission in Oakbrook Terrace, Illinois, United States

Job Description

Overview

Responsible for a team who manages and executes a strategy to bring on new Acute Care Accreditation & Certification Organizations (A&Co’s). Manage daily practice of a team that will maintain a regional territory to bring on prospective Acute Care A&Co’s that are interested in our “deemed” services and other Joint Commission offerings. Also responsible for managing the team to execute on the other portfolio items, including Joint Commission Resources consulting services, eProducts, Digital Learning, Publications and High Reliability Services. Orchestrate new and organic growth opportunities while fostering strong client relationships that enhance the combined mission that we share regarding patient safety and quality. This leader will also be responsible for overall retention and organization engagement/loyalty through the daily management of an Organization Engagement team. Leads a team to cover all independent hospitals, small/medium/large hospital IDN’s.

Leader to facilitate and coordinate resources between the A&Co’s, The Joint Commission and The Joint Commission Resources, Lead a team of trusted advisors, and strategic partners for organizations. Build a deep understanding of current and prospective organizations business goals, challenges, and market dynamics, and tailor solutions that meet each organizations unique needs. Responsible for strategic account planning, relationship building, cross functional collaboration, problem solving, organic growth with an enterprise product portfolio and data analysis and reporting. Manage the P&L, ensuring proper revenue generation and margin accretive approach, while balancing a mission driven vision. The annual book of business is greater than $20M.Will be expected to travel up to 50%.

Responsibilities

+ Lead a team, who acts as the primary contact under the"1 hand to shake model"and serves as the voice of the new/existing A&COs within TJC, collaborating with and coordinating efforts across departments such as OQPS, ACO, & Innovations to deliver seamless delivery of solutions while also providing overview reports to Executive Leadership.

+ Lead teams responsible for new business development, but also responsible for ensuring the execution of healthcare organization retention

+ Lead the team to a balanced portfolio approach, ensuring mission development through healthcare organization investment strategies including: eProducts Tracers with AMP, Consulting, High Reliability, Digital Learning, etc

+ Lead a team that has the ability to talk to the value of all Joint Commission Enterprise Offerings, being the lead for all business development and revenue generating activities. Will partner with Product Level SME’s to collectively achieve territory targets and objectives

+ Establish annual business plan and drive growth within the Acute healthcare organization market, establishing net new locations engagement as well as closing the whitespace within the existing footprint of the Acute healthcare organization.

+ Develop a comprehensive strategy on how to build Acute healthcare organization engagement and loyalty, improving retention rates year over year.

+ Craft comprehensive strategic account plans that align with both the new and existing A&CO objectives and the mission driven solutions offered by TJC. Outline the strategies to drive growth, enhance customer satisfaction, and build long-term partnerships and execute on those plans.

+ Build and nurture strong relationships with each organization and engage regularly to understanding the organizations’ internal structure, key decision-makers, and area of opportunity to improve patient safety and quality of care.

+ Identify and respond to issues and concerns brought by organizations promptly. Craft and deploy swift and effective solutions that strengthen our partners confidence in TJCs commitment to their success and shared mission.

+ Leverage knowledge and insights to existing A&COs to identify opportunities for deploying new solutions. Propose relevant additions to the organizations current offerings that enhance the joint mission shared related to patient safety and quality of care while continuing to expand access to quality healthcare across the nation.

+ Leverage TJC’s data to gain insights, track progress, measure success, enable evidence-based decision making and identify areas for improvement in our offerings.

+ Provide customer feedback on products, services, or new opportunities to the Innovation team responsible for Standards revisions, additions, exclusions, clinical advances, and customer needs.

Qualifications

+ Bachelor degree with 10 years of sales experience preferably in Acute healthcare space with 5 years of managing a portfolio of regional accounts and 5 years leading a sales team.

+ Proven ability to drive organizational results and elevate customer satisfaction.

+ Proven ability to drive strategic growth and drive long term partnerships with organizations.

+ Must excel in relationship building and having a customer centric mindset.

+ Excellent written and verbal communication skills at all levels within an organization with ability to tailor communications to a specific audience.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

Job Locations US-Nationwide

Job ID 2024-6544

\# of Openings 1

Category Business Development/Sales

+ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

+ Please view Equal Employment Opportunity Posters provided by OFCCP here.

+ The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information.

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