at City of Chicago in Chicago, Illinois, United States
Job Description
Description:
BID/JOB ANNOUNCEMENT
Program Director
Bureau of Behavior Health
Program: Violence Prevention
Number of Positions: 2
SALARY: $80,628
WORKING WITH THE CHICAGO DEPARTMENT OF PUBLIC HEALTH
CDPH works with communities and partners to create an equitable, safe, resilient and Healthy Chicago.
ROLE SUMMARY
Under direction, functions as a mid-level manager, responsible for managing the operational and administrative functions of social service, public health or public service programs of considerable size and scope, and performs related duties as required. The Program Director serves as a liaison between other City departments, outside agencies, the general public, and other City agencies, facilitating collaboration and communication to enhance the effectiveness of community engagement and rapid response initiatives.
ESSENTIAL DUTIES
- Manages the strategic planning, policy development and implementation of a major departmental social or public service program
- Monitors the performance and ongoing development and training of Program staff and conducts performance evaluations of supervisory staff
- Develops the Program’s work objectives, quality standards and performance measures, working with program supervisors to monitor productivity and adhere to established standards
- Directs the development and management of program contracts, budgets, grants and administrative functions
- Serves as a liaison between other City departments, outside agencies and the general public and other City and agencies
- Represents the department in meetings and special task force initiatives to address various community and public service issues
- Manages and directs special projects and initiatives assigned by the Rapid Response and Community Engagement team leads
- Acts as a liaison with various local, governmental, and community-based coalitions and agencies in an effort to enhance and promote departmental services and programs
- Oversees the development, duplication and marketing of materials used to promote social or public service programs
- Identifies and researches specific problems and areas of opportunities and concerns and makes recommendations necessary to ensure program and operational efficiency
- Responds to public inquiries and comments regarding program concerns and complaints
- May oversee staff responsible for the oversight of a social or public service initiative or program (e.g., setting program goals and priorities, delivery of program services, and monitoring of delegate agencies)
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Location: 1920 S. Western Ave., 2nd Floor, Chicago, IL 60608
Days: Monday – Friday
Hours: 9:00AM – 5:00PM (Due to the nature of the position, additional hours may be required)
THIS POSITION IS IN THE CAREER SERVICE
Qualifications:
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Graduation from an accredited college or university with a Bachelor’s Degree in the Social Sciences, Business or Public Administration, Public Health or a directly related field, plus five years of experience in the planning, implementation or administration of social service, public health or public service programs, of which two years is in a management/supervisory role related to the responsibilities of the position, or an equivalent combination of education, training and experience, provided that the minimum degree requirement is met.
OTHER KNOWLEDGE, SKILLS, ATTRIBUTES, AND ABILITIES
Advanced Knowledge of:
- Principles and practices of program planning, development and implementation Methods of psychotherapy and counseling
- Applicable federal, state, local laws, statutes, regulations and guidelines
- Social service administration principles, policies, practices, and techniques
Considerable Knowledge of:
- Supervisory methods, practices and procedures
- Management of a community or public service program
Moderate Knowledge of:
- Applicable computer software packages and applications
- Knowledge of applicable City and department policies, procedures, rules and regulations
Skills:
- ACTIVE LEARNING – Understand the implications of new information for both current and future problem-solving and decision-making
- ACTIVE LISTENING – Give full attention to what other people are saying, taking time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
- CRITICAL THINKING – Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- MANAGEMENT OF PERSONNEL RESOURCES – Motivate, develop, and direct people as they work and identify the best people for the job
- JUDGEMENT AND DECISION MAKING – Consider the relative costs and benefits of potential actions to choose the most appropriate one
Abilities:
- COMPREHEND ORAL INFORMATION: Listen to and understand information and ideas presented through spoken words and sentences to effectively respond to community needs and collaborate with stakeholders.
- COMMUNICATE VERBALLY: Communicate information and ideas clearly and persuasively in speaking so others will understand, fostering community engagement and support.
- COMPREHEND WRITTEN INFORMATION: Read and understand information and ideas presented in writing, including community feedback, reports, and relevant documentation, to inform rapid response actions.
- WRITE: Communicate information and ideas in writing clearly and concisely so others will understand, ensuring accurate documentation and effective communication with team members and community partners.
- RECOGNIZE PROBLEMS: Identify when something is wrong or is likely to go wrong, enabling proactive measures to address community issues swiftly.
- REASON TO SOLVE PROBLEMS: Apply general rules to specific problems to produce practical and effective solutions, enhancing the effectiveness of rapid response initiatives.
- REACH CONCLUSIONS: Combine pieces of information to form general rules or conclusions, including identifying relationships among seemingly unrelated events, to guide decision-making and strategy development in community engagement efforts.
Other Work Requirements:
- Rapid Response Initiatives: Lead and participate in rapid response community engagement initiatives. Show a willingness to take on job challenges by addressing urgent community needs promptly and effectively.
- Leadership: Demonstrate a willingness to lead, take charge, and offer opinions and direction. Provide clear and effective guidance to team members and community partners, fostering a collaborative and results-oriented environment.
- Adaptability and Flexibility: Be open to change, whether positive or negative, and adapt to considerable variety in the workplace. Respond to evolving community needs with innovative solutions and a positive attitude.
- Dependability: Demonstrate reliability, responsibility, and dependability. Ensure all obligations are fulfilled and commitments to the community and team are consistently met.
- Community Outreach: Develop and maintain strong relationships with community stakeholders, organizations, and residents. Facilitate engagement activities and gather feedback to inform future initiatives.
- Event Coordination: Plan and execute community events, ensuring all logistical details are managed efficiently. Collaborate with various departments and external partners to ensure successful event outcomes.
- Reporting and Documentation: Maintain accurate records of engagement activities and provide detailed reports on outcomes and impact. Use data to assess the effectiveness of initiatives and recommend
