at Patten CAT in Addison, Illinois, United States
Job Description
Working Hours/Days
M-F 7am – 4 pm
Overview
Primary Function:
Provide leadership and overall management of Commercial Engine Aftermarket Product Support and Sales team to ensure efficient and productive operations, while maintaining a high level of customer satisfaction. Help develop long range plans for growing the service business. Must have excellent communication skills (verbal and written) and ability to express ideas and influence others in a positive manner to accomplish work goals. Daily job duties require strong leadership, administrative and organization skills, as well as technical ability. Must be able to work in fast paced environment, with multiple priorities and willing to work extra hours, when needed.
Dimensions:
Service Revenue: $15-20M+
Number of Employees: 15
The following positions report directly to this position: Product Support Sales Representatives, Inside Sales Representatives, Project Engineer, and Digital Sales Representative.
Basic Duties
Essential Responsibilities:
+ Administer sales/service strategies for promotions and products
+ Develop and communicate a sales coverage plan
+ Develop and sell business case/business plan
+ Develop and provide input on annual budget and forecast
+ Manage areas of responsibility within approved budget
+ Interview, select, and hire employees
+ Determine actions required to manage assets and ensure customer accuracy
+ Manage daily workflow of Inside Sales Team and Project Engineer
+ Manage day-to-day performance of employees
+ Manage pricing processes
+ Ensure participation in New Product Introduction (NPI)
+ Provide needed coaching, skills, and resources to employees to ensure development and accountability
+ Ability to execute decisions based on best interests of the Company and Team
+ Resolve escalated customer issues
+ Sell value of products and services
+ Demonstrate required proficiency level in specified foundational competencies and skills
+ Collaborate with service, data center, and parts teams to improve process efficiencies and manage contracts and resource availability
+ Manage promotion and event scheduling
+ Manage large and complex customer accounts
+ Calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Qualifications
Required Competencies:
+ Problem Solving
+ Identifies and resolves problems in a timely manner
+ Gathers and analyzes information skillfully
+ Develops alternative solutions
+ Leadership and Coaching
+ Demonstrates leadership through coaching sales staff appropriately
+ Customer Service
+ Manages difficult or emotional customer situations
+ Responds promptly to customer needs
+ Solicits customer feedback to improve service
+ Maintains confidentiality
+ Responds to requests for service assistance
+ Meets commitments
+ Upholds organizational values
+ Communication
+ Speak and write clearly and persuasively in positive and negative situations
+ Listens and gets clarification
+ Responds well to questions
+ Demonstrates group presentation skills
+ Cost Consciousness
+ Works within approved budget
+ Develop and implement cost savings measures
+ Contribute to profits and revenue
+ Conserves organizational resources
+ Diversity
+ Shows respect and sensitivity for cultural differences
+ Promotes harassment-free environment
+ Dependability
+ Follows instructions
+ Responds to management direction
+ Takes responsibility for own actions and actions of team
+ Keeps commitments
+ Commits to extended work hours when necessary to reach goals
+ Completes tasks on time or notifies appropriate person with an alternative plan
+ Initiative
+ Volunteers readily
+ Undertakes self-development activities
+ Seeks increased responsibilities
+ Takes independent actions and calculated risks
+ Looks for and takes advantage of opportunities
+ Ask for and offers help when needed
+ Judgement
+ Displays willingness to make decisions
+ Exhibits sound and accurate judgement
+ Supports and explains reasoning for decisions
+ Includes appropriate people in decisions-making process
+ Makes timely decisions
+ Planning/Organizing
+ Prioritizes and plans work activities to commensurate with territory requirements
+ Uses time efficiently
+ Sets goals and objectives
Qualifications:
Educational Requirements:
+ Bachelor’s Degree:
+ A degree in Business Administration, Marketing, Engineering, or a related field is typically required.
Work Experience Requirements:
+ Sales Experience:
+ A minimum of 5-7 years of sales experience, with a proven track record of meeting or exceeding sales targets.
+ Experience in the power systems industry, heavy equipment, or a related technical field is highly desirable. Caterpillar experience preferred.
+ Management Experience:
+ At least 3-5 years of experience in a supervisory or management role.
+ Experience managing a sales team, including hiring, training, and performance management.
+ Technical Knowledge:
+ Understanding of power systems, diesel/gas engines, generator sets, and related equipment is preferred.
+ Ability to communicate technical information effectively to both technical and non-technical clients.
+ Industry Knowledge:
+ Familiarity with the market dynamics, customer base, and competition within the power systems or heavy equipment industry.
+ Skills and Competencies:
+ Strong leadership and team-building skills.
+ Excellent interpersonal and negotiating skills.
+ Strategic thinking and problem-solving abilities.
+ Proficiency in sales software and CRM systems.
+ Ability to read and interpret documents such as financial reports, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and effective correspondence.
+ Knowledge of Microsoft Suite including Teams, Outlook, Word, Excel, PowerBi, Sharepoint, and Access, etc. Experience with order processing systems and contract management preferred.
Physical Requirements/Working Conditions
This position works in an office environment. May on a continuous basis walk, bend and lift up to 25 lbs. May on occasion need to go into the shop or warehouse and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields, hearing protection, etc.) for a given situation. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.Need help finding the right job?
We can
To view full details and how to apply, please login or create a Job Seeker account