Senior Parts & Service Consultant - Hydraulics

at Caterpillar, Inc. in Mossville, Illinois, United States

Job Description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary:

To serve as a senior consultant at Caterpillar and subject matter expert in Hydraulics parts and service marketing, specifically in the categories of cylinders and rods, pumps and motors, and valves. As a Senior Parts and Service Marketing Consultant, you will serve as the expert responsible for the development and execution of specific initiatives to drive profitable Hydraulics parts and service revenue growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in Hydraulics parts and service marketing field. Assignments/projects are complex and strategic in nature.

Leadership skills and the ability to sell ideas are fully developed. As an individual performer or as the project leader of a generally small group/task force of technical or marketing people a reputation as an expert begins to develop. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the ability to deliver execution with our go-to-market teams.

Work across various functional business units to achieve parts objectives and work with global partners along with districts, dealers and customers to implement parts marketing activities and drive parts growth.

What You Will Do:

Duties may include:

-Lead teams and training for specific projects and/or purpose

-Mentor team members within broader Parts & Service organization

-Drive aftermarket growth through development of products and programs

-Go-to-market strategy and introduction of new products and programs globally or regionally

-Gather and provide VOC and VOD to the engineering, manufacturing, purchasing, pricing and logistics teams

-Develop, Coordinate and Present Training materials to various audiences

-Work along with senior management in planning major programs and objectives for the Division

-Forecasting/Business Planning

-Drive Promotional Strategy / coordination

-Competitive Analysis

-Segmenting, targeting and positioning market opportunities to gain market share

-Brand Advocate for Caterpillar branded parts

-Partner with industry groups to align strategies

Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative, cooperative work relationship with others inside and outside the business unit. Generally, requires travel to understand regional or worldwide business conditions. Incumbent has previous expertise working with dealers and/or customer groups. Previous field rep experience or dealer experience is a plus.

Education Requirement:

Bachelor’s degree or equivalent experience (8-10 years of work experience)

What Skills You Will Have:

Customer Focus:

- Facilitates creation of the ‘right’ products and services to resolve customer business issues.

- Fosters strong relationships via delivery on commitments, open communication, and on-going feedback/improvement.

- Advises others on creating customer focused environments in various scenarios.

Consulting:

- Uses formal and informal means to keep business partners informed on progress and issues.

- Carries out the agreed-upon consulting assignment in a professional manner.

- Understands and documents business partners’ objectives and project scope.

Effective Communications:

- Listens to feedback without defensiveness and uses it for own communication effectiveness.

- Skilled at oral presentations and written reports needed for own work.

- Effective at translating between technical and commercial audiences

Problem Solving:

- Identifies and documents specific problems and resolution alternatives.

- Examines a specific problem and understands the perspective of each involved stakeholder.

- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Relationship Management:

- Provides prompt and effective responses to requests and interactions.

- Differentiates the roles and responsibilities in a business relationship.

- Works with business partners to address critical issues and resolve major problems.

Strategic Thinking:

- Implements the group’s go-to-market strategy.

- Monitors marketplace trends, opportunities, and vulnerabilities; reports findings.

- Makes sound recommendations when faced with complex and contradictory alternatives.

Additional Information

The location for this position is Mossville, IL.

Domestic relocation assistance is available for this position.

This position may require up to 30% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

+ Competitive Base Salary

+ Annual incentive bonus plan*

+ Medical, dental, and vision coverage

+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

+ 401k savings plan

+ Health savings account (HSA)

+ Flexible spending accounts (FSAs)

+ Short and long-term disability coverage

+ Life Insurance

+ Paid parental leave

+ Healthy Lifestyle Programs

+ Employee Assistance Programs

+ Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Relocation is available for this position.

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