at Spanish Peaks Mountain Club in Chicago, Illinois, United States
Job Description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally.PRIMARY OBJECTIVE OF POSITION:
To coordinate the activities of the Bars and In-Room Dining in order to deliver quality products and services to guests. Achieve a high level of guest satisfaction while maintaining a high level of service per Pendry and Forbes standards.
RESPONSIBILITIES AND JOB DUTIES:
+ Supervise food servers, server attendants, and other staff in reference to schedules, service standards, training, motivation, and safety.
+ Assure that food and beverage outlets comply with sanitation and safety standards for guests and employees. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in outlets look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis.
+ Monitor product quality and guest satisfaction in outlets. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
+ Conduct inventory and forecast usage and monitor supply so that outlets are stocked with linen, glassware, silverware, china, condiments, in order to provide service.
+ Perform duties of line employees as needed under high volume and emergency situations.
+ Provide maximum levels of guest service while maintaining Pendry Brand standards.
+ Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards.
+ Assist in scheduling for the various outlets.
+ Ensure the optimization of food and beverage cost.
+ Ensure the optimization of labor cost.
+ Other duties as assigned by direct supervisor.
+ Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.
PHYSICAL DEMANDS:
+ Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
+ Requires the ability to lift and carry object weighing up to 50 pounds.
+ Standing for 90% of work shift is required.
SPECIAL SKILLS REQUIRED:
+ Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
+ Considerable skill in math and algebraic equations using percentages.
+ Ability to walk, stand and or bend continuously to perform essential job functions.
+ Ability to communicate in English, both orally and in writing, with guests and associates.
+ Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
+ Ability to work under pressure and handle stressful situations during busy periods.
EDUCATION REQUIRED:
High School diploma required. Degree in Hotel and Restaurant Management preferred.EXPERIENCE REQUIRED:
Previous experience as a Food & Beverage Manager in an upscale or luxury hotel
LICENSES OR CERTIFICATES:
Chicago Food Sanitation License or ability to obtain one.
Food Allergen certification or ability to obtain one.
TIPS certification or ability to obtain one.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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