Manager-Technology Deployment

at McDonald's in Chicago, Illinois, United States

Job Description

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description:

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Summary

The US Hardware Solutions & Technology Insights team is dedicated to the integration, certification, and deployment of technology hardware in over 13,500 US restaurants.

The Manager Technology Deployment will be responsible to create and manage the processes and project plans for the Onsite Deployment team. Partnering with the Hardware Certification team, Suppliers, and the OTP Program, this individual, and their team, will be involved with any technology change that requires a physical touch within the restaurant.

This position will combine Project Management practices, process engineering skills and hardware installation best practices to create effective and efficient deployment process, implement them with Suppliers and/or the OTP Program, monitor their progress and support their execution. This individual will have the responsibility of supervising and motivating both internal, outsourced / contractor, and Supplier teams, enabling them to complete assigned tasks in a timely manner and to deliver high-end quality solutions.

The role reports to the Senior Manager Product Delivery for the Hardware Certification and Onsite Deployment team within the US Technology organization.

Accountabilities & Responsibilities:

+ Engage with the US PMO, Product Owners, other MHQ Departments, Field partners, Suppliers/Vendors, the OTP Program and O/O’s to design, prepare, communicate and implement onsite deployment activities across multiple hardware platforms, including POS, Digital Menu Boards, Network/Infrastructure, Headset Systems, and Kiosks.

+ Align with US Technology and US Business teams on sequencing, priorities, and dependencies for solution deployments.

+ Ability to provide the overall vision and structure in addition to running the daily project activities such as schedule, risk and issue management, communications, etc.

+ Must have executive leadership presence, the ability to understand objectives, drive the team to Project completion and present project plans and timelines to partners and Leadership committees.

+ Collaborate and build strong relationships and alignment with deployment partners on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process.

+ Own the in-restaurant technology standards including Installation Standards, and the technology included in the National Restaurant Building & Equipment Standards (NRBES).

+ Own the technology aspects of the New Construction and existing BAU (Business as Usual) deployment processes.

+ Forecast hardware and manages inventory level with Suppliers/Vendors in support of onsite deployment plans.

+ Train and mentor direct reports and nurture an environment where they can excel through encouragement and empowerment.

+ Provide regular informal feedback, as well as formal feedback for performance reviews, and coaching for positions under this role’s supervision.

+ Promote team empowerment by ensuring that each team member is fully engaged in the project with meaningful contributions/outcomes.

Qualifications:

+ 3+ years’ experience in project management

+ Bachelor’s Degree required.

+ Advanced experience with Microsoft Office Applications

+ Experience with tools such as Jira, Confluence, PowerBI and Tableau.

+ Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.

+ Ability to understand business challenges, drive process improvements and translate into solutions.

+ Thorough, with excellent analytical, technical, and problem-solving skills.

+ Highly self-motivated and directed.

+ Excellent time management skills.

+ Creative problem solver able to look to the future beyond the way things have typically been done

+ Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines, and creatively solve issues.

+ Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment.

+ Strong stakeholder management and prioritization skills – organized and meticulous.

+ Recognize and communicate areas of opportunity for product, process, and service improvements.

+ Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

+ Demonstrable track record of deployment of solutions into a market

Preferred Qualifications

+ Experience building complex, cross-functional, large scale, repeatable processes.

+ Deployment experience across a high-volume network of geographically dispersed sites.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marit