at Insight Global in Hoffman Estates, Illinois, United States
Job Description
Job Description
Looking for a Tier 1 customer support specialist that has basic experience in IT. This candidate will be taking in bound calls and they will be creating tickets from there to escalate them to the tier 2 or tier 3 team. On occasion they will be expected to solve some of these issues on their own which is why they need to have basic IT experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1-2+ years basic IT experience is preferred but not necessary if they have a great personality
Customer Service experience Excellent communication skills Has the ability to solve basic IT issues on their own (password resets, etc.) Ticketing experience (ServiceNow) nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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