at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Position Overview:
We are looking for Oracle Fusion HCM Techno Functional Consultant with overall 10 to 15 years of IT experience with at least 7+ years of Fusion experience and remaining years of HCM/ERP domain experience in Oracle EBS. Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.
+ Position is for a Functional Support Professional, preferably with implementation background in Oracle Cloud HCM Applications.
+ Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
+ Position is for a Support Analyst with a background in Oracle SAAS Suite of products
+ Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
+ The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
+ It an opportunity to work with Cloud and On Premise customers. This work includes:
+ Work directly with Customers for
+ Advising on complex use of Oracle products
+ Resolving highly complex and mission-critical issues
+ Serve as Situation Manager on highly sensitive issues
+ Formal mentoring for promoting the technical and professional development of others
+ Creation/review of Knowledge Articles
Career Level – IC4
Responsibilities
Qualifications:
+ Education: Bachelors or Masters degree or equivalent experience
+ Must have Skills
+ 10+ Years relevant working Experience with 7+ Years in Fusion HCM / ERP and EBS HCM Experience
+ Primary Module Skill Required – Implementation/Support experience on Cloud HCM Modules like OTL, Payroll, Absence Management, Compensation and Benefits. Candidate must have hands on experience minimum in any of the following 5 modules – Cloud HCM Modules like OTL, Payroll, Absence Management, Compensation and Benefits.
Job Description
+ Should have 5+ years of experience in Oracle HCM/ERP Cloud implementation & support.
+ Should have worked in 3 or more Oracle ERP/HCM Cloud implementation or support projects as a Functional consultant.
+ Should have Strong HCMs business processes knowledge and concepts.
+ Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.
+ Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.
+ Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.
+ Strong ability to understand and change Fast formulas.
+ Ability to debug issues related to payroll processing and time card processing.
+ Strong problem solving skills.
+ Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
+ Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
+ Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
+ Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
+ High flexibility so you remain agile in a fast changing business and organizational environment.
+ Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
+ Should have excellent communication, Project/stakeholder/team management skills and experience.
+ Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
Job Responsibilities:
+ The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
+ Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
+ Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
+ Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
+ Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
+ Conduct training and knowledge sharing sessions
+ Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
+ Should have knowledge of localizations
+ Knowledge on Security setup would an added advantage.
+ Must have very good communication skills , Must be a team player, willing to learn new technologies
+ Must work in rotational shifts INCLUDING night shifts
+ Experience and Expertise in one of the following areas is a must:
+ XML
+ PL/SQL, Reports , Unix Shell Scripts
+ Workflow, BI Publisher / OTBI Reports
+ HCM Extract, HDL File Transfers
Others
+ Exhibit effective analytical skills & organizational skills
+ Good command over spoken & written English
+ Interact directly with customers and follows through on all assignments and takes ownership of customer issues
+ Seeks innovative ways to improve the process of delivering solutions to customers
+ Self driven and result oriented
+ Strong problem solving/analytical skills
+ Strong customer support and relation skills
+ Effective communication (verbal and written)
+ Focus on relationships (internal and external)
+ Strong willingness to learn new things and share them with others
+ Influencing/negotiating
+ Team player
+ Customer focused
+ Confident and decisive
+ Values Expertise (maintaining professional expertise in own discipline)
+ Enthusiasm
+ Flexibility
+ Organizational skills
+ Values and enjoys coaching/knowledge transfer ability
+ Values and enjoys teaching technical courses
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
\#LI-Remote
\#LI-RR2
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles
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