at UnitedHealth Group in Moline, Illinois, United States
Job Description
divvyDOSE, an Optum company, is reimagining health care for everyone. We’re simplifying medication delivery with personalized packages at no extra cost. We save people time by handling their medication refills and insurance needs, so they can focus on feeling their best. You can be part of our rapidly growing team that’s home to talented pharmacists, pharmacy technicians and support staff who are passionate about health and wellness. Take the next step in your career journey with an organization that makes an impact and loves doing it. Join us to start Caring. Connecting. Growing together.
As the Home Delivery Pharmacy Technician , you will be asked to shadow to demonstrate what right looks like as a fully proficient Technician. Positively contributes to overall team motivation and drives team engagement. As permitted by state regulation, interprets providers’ prescriptions and creates order, assesses, inputs and retrieves prescription, medical/lab and reimbursement information from computer system.
Hours : Monday – Friday, 10:30am – 7pm CST (with potential weekend shifts depending on business needs)
Location: Remote in the state of Illinois or Iowa
If you live in the state of Iowa or Illinois, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
+ Customer onboarding
+ Prescription requests
+ Entry, billing, and submittal of the customer’s order to fulfillment for delivery
+ Creation / routing of pharmacy orders through receipt
+ Review and verification of members’/patients’ prescriptions
+ Prep and scan documents, verify member/patient data submit prescription orders in computer system
+ May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
General Job Profile:
+ Applies knowledge/skills to a range of moderately complex activities
+ Demonstrates great depth of knowledge/skills in own function
+ Proactively identifies solutions to non-standard requests
+ Solves moderately complex problems on own
+ Works with team to solve complex problems
+ Plans, prioritizes, organizes, and completes work to meet established objectives
+ Provide an exceptional customer experience with every interaction
+ Provide a holistic approach to case management by completing the following duties for each customer assigned
+ Extensive work experience within own function
+ Works independently
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
+ Current Pharmacy Technician state license in state of residence OR National Certification without restrictions based on regulatory requirements of worksite OR the ability to obtain licensing within 1 year of employment
+ 1+ years of customer service experience
+ Must live in state of Iowa or Illinois
Preferred Qualifications:
+ Previous Pharmacy Technician experience
+ Healthcare industry experience
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
\#RPO \#Green
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