Centralized Auto Services - Claim Processor

at The Hartford in Naperville, Illinois, United States

Job Description

Claims Processor – CH10HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford .

Start Date: October 7, 2024

Training Hours: Monday – Friday, 8AM – 5PM (your local time)

+ Work directly with customers to successfully resolve assigned claims.

+ Communicate and work within a team environment and with various levels of leadership throughout the department and the organization.

+ Complete state-mandated forms or letters timely and accurately to ensure compliance with regulatory requirements.

+ Administer claim benefits through interpretation and analysis of the insurance contract and evaluating exposures for setting reserves to fulfill our contractual obligations.

We are looking for high-energy professionals who are ready to jump start their career. The ideal Claim Processor will possess most of the following skills and attributes:

+ Minimum 1+ years experience in a customer service environment, with an emphasis in providing exceptional customer service.

+ This is a fast-paced, high-volume position, so the ability to handle multiple and competing priorities simultaneously is needed.

+ Excellent communication skills, both verbal and written.

+ Employees will work in a collaborative team environment, however, should possess the skills to be able to make independent decisions.

+ This position resides in a heavy phone volume environment where the ability to gather and process information quickly is important. (Mainly outbound calls or return phone calls from customers).

+ Establish and maintain effective relationships with internal and external customers, while consistently demonstrating honesty, integrity, courtesy and respect when interacting with others.

+ Effective decision making ability is a must, including strong critical thinking and analytical skills.

+ Obtain and maintain P&C licensing to handle claims in required states. (Hartford provides training and pays for cost to obtain and maintain state licensing.)

+ Knowledge of and proficiency with MS Office.

+ College degree preferred. High School Diploma/GED is required.

Additional Information:

+ This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, and Naperville IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

+ As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successfully passing the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$44,400 – $66,600

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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