Director of Salesforce Development

at CAI in Springfield, Illinois, United States

Job Description

Job ID Number

R3284

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As Director of Salesforce, you will serve as a key leader of the technology team, responsible for all Salesforce, Microsoft Dynamics and other CRM functionality to meet the company’s business requirements and growth objectives.

Job Description

We are looking for a Director of Salesforce Development . This position will be a full-time and remote 12+ month contract opportunity.

What You’ll Do

+ Serve as the primary technical architect and trusted colleague for Salesforce, translating clinical and operational goals and requirements into successful technical implementations aligned with company strategy

+ Research and analyze new features / concepts with Salesforce. execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes

+ Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain

+ Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness

+ Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements

+ Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs

+ Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation

+ Prepare and present program-level communications for executives and stakeholders

+ Provide excellent customer service to meet or exceed expectations during launch or migration

+ Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business

+ Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations

+ Contribute to technology team initiatives and assist with other relevant projects as assigned

What You’ll Need

Required

+ 5+ years in a leadership role of Salesforce development teams

+ 7+ years’ experience in information technology application or other technical operations

+ BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required

+ Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform; knowledge of Dynamics CRM a plus

+ Advanced skills in leadership, change management, and culture change

+ Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors

+ Highly developed capabilities in negotiation, facilitation, and consensus building

+ Exceptional oral and written communication and presentation skills

+ Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects

+ Hands-on experience in Agile software delivery models

+ Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale

+ Hands-on experience in Salesforce administration and development (Apex and Lightning)

+ Working knowledge of data analytics platforms (Tableau)

Preferred

+ Past experience in healthcare a plus

+ Master’s degree in computer science / engineering or related field

+ Certified Salesforce Developer or Certified Salesforce Technical Architect

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.