Customer Success Manager

at R1 RCM in Chicago, Illinois, United States

Job Description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Success Manager (CSM) you will help ensure our clients receive the level of care necessary for a positive, productive working relationship.? Every day you will work with clients to establish trust and maintain collaborative, consultative relationships. You will provide feedback to the operational team to safeguard client satisfaction and retention. To thrive in this role, you must have experience with revenue cycle management, expertise in executive-level presentations, and competency in Excel to do large dataset reporting, build workbooks, and use V-lookups.

Here’s what you will experience working as a Customer Success Manager :

+ Works cross-functionally to ensure operational excellence and accountability driving client satisfaction related to revenue cycle management

+ Ensures mutual understanding of client key performance indicator goals, objectives and action plans related to client’s business strategy & financial health

+ Provides proactive account health strategy and plans to client

+ Provide ongoing consultation and support to our clients through written and verbal communication and presentations including to C-suite

+ Reporting and advanced analytics on several KPIs and data points to ensure client satisfaction and support are at or above target

Required Skills:

+ Advanced Revenue Cycle Operations expertise gained through 3+ years of experience

+ Cerner solution knowledge preferred

+ 3+ years of experience in client services, sales or consulting with healthcare clients

+ Advanced Excel experience creating pivot tables, workbooks, formula calculations

For this US-based position, the base pay range is $45,000.00 – $99,991.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”