Project Manager II - Operations

at Zones, LLC in Carol Stream, Illinois, United States

Job Description

Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
This role is full time, on-site out of our facility in Carol Stream
Position Overview:
As a Project Manager II you will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Supply Chain, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
What you'll do as the Project Manager II:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project Management
Lead and manages medium to large projects, directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
Manage cohesive plans across all work streams, ensuring a coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
Proactive identification, documentation and resolution management of project risks and issues
Ability to define, track and report on specific measurable outcomes for projects
Makes tough decisions and trade-offs between strategic and tactical issues
Diagnostics & Analytics
Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective
Build models to estimate project costs, assess resource needs, and forecast expenses over time
Communication
Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)
Implementation
Accountable for deliverables according to project scope as documented in Statements of Work
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs
Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment
Responsible for project close out and reporting on project health and risks
Stakeholder Management
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
Develop deep knowledge and understanding of customer and stakeholder business and needs
Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction
What you will bring to the team:
EDUCATION/CERTIFICATION:
Bachelor's degree in Business or a... For full info follow application link.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.