Customer Experience Intern

at First Busey Corporation in Champaign, Illinois, United States

Job Description

Position SummaryThe Customer Experience Intern, in partnership with the Customer Engagement Program Manager and/or Specialist, will learn through observation and participation how the team executes on customer engagement strategy and communication, creating internal and external communication to support Customer Experience, customer onboarding, loyalty and engagement programs and marketing at Busey. This role will report to the Customer Engagement Program Manager.
Duties & Responsibilities
Learn the tenets of creating communication and content for omnichannel onboarding, engagement and marketing programs.
Provide support for largescale customer impact, engagement and marketing initiatives.
Assist with customer engagement activities, such as survey analysis, formal customer experience reporting and engagement best practices.
Partner with members of the Marketing/Communications team to support additional customer engagement efforts, including:
Generative AI research
Cross-platform capabilities
Communication best practices
Education & Experience
Knowledge of:
Strong oral and written communication skills
Strong analytical skills

Ability to:
Effectively engage with team members
Learn and research new topics

Education and Training:
Working toward a Bachelor's degree with a focus in Marketing, Communications, Business, Data Analytics, Finance or related field required.
Requires immediate knowledge of Microsoft Office and familiarity with social mediums.

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

EOE of Minorities/Females/Vets/Disability