at Cook County Government in Chicago, Illinois, United States
Job Description
Job Posting:Jul 29, 2024, 3:51:47 PMClosing Date:Aug 13, 2024, 4:59:00 AMFull-timeShift Start Time:8:00A.M.Shift End Time:4:00P.M.
Collective Bargaining Unit:AFSCME Health and Hospital SystemsPosting Salary:$32.119 HOURLY
Organization:Health and Hospital Systems
LOCATION: Ambulatory & Community Health Net - 4893
DEPARTMENT: OUTPATIENT MANG
SHIFT: 8AM-4PM
JOB SUMMARY AFSCME 1276
Interviews and assists patients with the medical assistance application process through the gathering of pertinent financial, demographic and other data to acquire medical assistance under Medicaid, Managed Care and charity care programs. Reviews supporting documentation, explains hospital policies and procedures related to the process. Verifies data and accesses patients' ability to pay for medical services. Provides other assistance in registration, intake and medical assistance no grant (Mang) case management.
Typical Duties
Interviews patients and/or their representatives to obtain demographic and financial information to complete quality applications.
Provides document forms and explains Illinois Department of Human Services (IDHS) policies and procedures.
Verifies patient demographics during the screening process for the purpose of updating hospital data.
Maintains patient logs required for daily statistical productivity reports.
Completes and routes patient case folders with pertinent information for billing and collection purposes.
Completes and returns all assigned cases consistent with established productivity standards.
Updates hospital information system with appropriate documents.
Performs other duties as assigned.
Reporting Relationships
Reports to the System Manager Patient Access, Financial Counseling.
MINIMUM QUALIFICATIONS:
Bachelor's Degree in Business, Finance, Social Work or a Behavioral Science (Must provide official transcripts at the time of interview)
Two (2) years of work experience in hospital finance/revenue Cycle operations
Must be able to travel to work sites throughout the Cook County Health & Hospitals System
Bilingual English/Spanish (May be required to test for proficiency)
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of the Managed Care environment, third party reimbursement, hospital and community services and hospital and health care policies.
Knowledge of Medicaid eligibility requirements and Cook County Health and Hospitals System and the Department of Human Services policies and procedures.
Ability to compile, organize, prepare and maintain an assortment of records and information in an effective manner and according to CCHHS policies and procedures.
Knowledge, Skills, Abilities and Other Characteristics continued
Strong customer service skills with the ability to work with a multi-culturally and economically diverse patient population
Ability to organize tasks and establish priorities in response to changing conditions and in
Emergencies; sensitivity to the needs of a multi-cultural community
Ability to establish and maintain effective working relationships and co-workers and clients in a stressful environment
Strong written and oral communication skills necessary to explain CCHHS application processes to patients and their families
Strong interviewing skills
Attention to detail especially as it relates to obtaining pertinent financial, demographic and other data necessary to complete medical assistance applications
Ability to maintain confidential patient records
Computer skills necessary to complete patient application process
Ability to use judgment in routine and non-routine situations
Strong initiative, productivity and problem solving skills
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application... For full info follow application link.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
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