Director of Rooms

at Pacific Langham Chicago Corporation in Chicago, Illinois, United States

Job Description

Position: Director of Rooms, Pacific Langham Chicago Corporation, Chicago, IL

Duties: Manage, administer, and supervise the Front Office (Front Desk, Concierge, Guest Services), Club Lounge and Housekeeping departments, to maintain the highest level of courteous, professional, and efficient service to all guests. Manage and motivate all Rooms Division managers with daily supervision to include staffing, training, disciplines, scheduling, visual monitoring, performance and adherence to all service and productivity standards to provide exceptional guest experience. Ensure the resolution of guest complaints and correspondence in a timely manner. Participate in yield management strategies in order to maximize overall revenues. Coordinate with the Director of Sales and Marketing the reservations interface with the Front office to ensure proper supply of inventories, forecasting and scheduling to ensure guest satisfaction. Communicate with the guests and associates, both verbally and written, to answer questions and provide clear direction. Organize and conduct department meetings in order to develop, direct and maintain consistent service levels within the Rooms Division. Ensure that the associate well-being commitments are consistently met in all rooms departments. Coordinate staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large groups). Assist in the development of new programs, which result in an increase level of guest satisfaction and operational excellence. Maintain compliance with all local, state and federal laws and regulations.
Requirements: Bachelor’s degree (or work and/or education equivalent of a Bachelor's degree as determined by a professional evaluation service) in Hotel Administration, Hotel Management, Hospitality Management or related field  plus 5 years’ experience in hotel operations and 2 years’ experience as Director of Rooms in a luxury or upscale hospitality operation. 

To apply, send resume to christine.wilsek@langhamhotels.com.