Program Manager (IT)

at Spectraforce Technologies Inc. in ChicagoChicago, Illinois, United States

Job Description

Job Title: IT Resiliency Team Controller
Location: Chicago, IL (Hybrid)
Duration: 11+ months

Project Overview:
The IT Controller Specialist is a governance and risk remediation role that reports to the IT Resiliency organization. The IT Resiliency team manages the execution and oversight of the global Disaster Recovery program across multiple functions. This role will engage with many stakeholders across the business, technology, and other corporate function groups to manage Disaster Recovery Issue Remediation and Tracking.
The successful candidate will be responsible for working with Resiliency Coordinators and Engineers through analysis, execution of tests, as well as application and infrastructure teams to identify gaps in the recovery processes. The candidate will be responsible for data gathering, independently planning and executing specific reviews, identifying issues and underlying root-cause analysis, and communicating findings effectively.
Experience Level 3:

Qualifications (must haves):
Understanding of Disaster Recovery testing and methodology.
Knowledge of Application criticality/ assessment in an organization.
Practical experience in both technology infrastructure and application architecture.
Bachelor's degree or equivalent experience.
4+ years as project manager, technical specialist, or senior business analyst operating at enterprise scale.
Advanced technical problem-solving skills.
Must have the ability to build relationships, proactively engaging teammates, business SMEs, product architects, and other software engineers to gain alignment and deliver on commitments.
Experience working in a team-oriented, collaborative environment is essential.

Nice to Have:
Advanced proven experience in Power Automate, Power BI, and SharePoint workflows is a major plus.
Developed solutions using Microsoft Power Platform architecture or Power Apps (Canvas & Model-driven apps).
Automated business processes with Power Automate (Flow).
Created enhanced process workflows and transition data across multiple applications.
Created reports, build dashboards, integrate with ADO.
Experience in ServiceNow tool is a plus.
Experience with Fusion would be an advantage.
Financial or Regulatory domain experience a plus.

Tasks & Responsibilities:
Risk Remediation
Works with key stakeholders and engineers to identify and assess risks and their impacts on business processes through the planning and execution of DR test events.
Assists with the disaster recovery testing and post-test analysis. Conducts post incident assessments, track lessons learned and remediation efforts including future enhancements.
Work closely with technical teams or subject matter experts to seek a path of remediation/closure from each risk/issue in this risk repository
Develops and maintains a risk register for defined issues, risks. Creates executive reports monthly to identify open/unaddressed issues.
Creates visualization dashboards and reports in Azure DevOps.

Framework and Governance
Makes sure that the Recovery plans are complete and adhere to IT regulatory policies and service level objectives within Northern Trust.
Coordinates with application owners, Infrastructure SMEs, and stakeholders for data gathering and accuracy, and tracks items to closure.
Tracks and confirms that applications have participated in DR tests/activities as defined by NT policy.
Performs Gap Analysis for applications with respect to DR activities/ plans.

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.