at Rivian Automotive, LLC in Chicago, Illinois, United States
Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a Sales Advisor, you are an integral member of our field Sales organization, building relationships with prospective customers and growing the Rivian community and brand. You will own the customer relationship, from qualifying leads in-store and at events to closing sales, ensuring each touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You're able to educate and inspire customers throughout their journey through various tools and forms of communication, i.e. in-person, demo drives, phone, text, email, etc. You're a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that drive brand loyalty, customer satisfaction, and sales conversion.
Responsibilities
Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement
Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust
Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps
Support and motivate fellow team members by providing clear direction and feedback
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams
Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity
Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance
Take on additional projects, duties and assignments as required and/or by request from sales leadership
Qualifications
6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)
Proven track record in a... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
