IT Help Desk Support Technician (Chicago, IL)

at RoadSafe Traffic Systems, Inc in Chicago, Illinois, United States

Job Description

Title
IT Help Desk Support Technician (Chicago, IL) 

Description
POSITION SUMMARY: An IT Support Technician shall be responsible for providing technical assistance and support related to computer systems, hardware, or software and generally maintain daily performance of RoadSafe's computer systems. The individual shall respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions for the Local Area Networks (LAN), Wide Area Networks (WAN), as well as other systems.

Position Requirements
ESSENTIAL FUNCTIONS AND SKILLS REQUIRED:
Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone
Acts as an escalation point for vendors and managed service provider
Maintain daily performance of computer systems
Respond to email messages for employees/users seeking help
Walk employees/users through problem-solving process
Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
Run diagnostic programs to resolve problems.
Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with employees/users to ensure issue has been resolved
Run reports to determine malfunctions that continue to occur
Must be able to sit for extended periods of time
Some travel may be required
TECHNICAL EXPERIENCE REQUIRED:
Working knowledge of Microsoft Office 365 and Microsoft Teams
Expert understanding of desktop computer hardware and the Windows 10 operating system
Explaining and walking end users through setting up PC hardware
Experience with transferring data and profile information to new PC hardware
Experience with patch management systems (Quest KACE experience preferred, but not required)
Mobile Device Management experience (MaaS360 experience preferred, but not required)
Working with Android and iOS mobile devices
Experience with remote troubleshooting of software, hardware, printers, and networking
EDUCATION AND EXPERIENCE REQUIRED:
Knowledge and experience with network communications, firewalls, VPN
Excellent troubleshooting skills
Excellent understanding of common networking technologies and protocols
3-5 years of related experience preferred
Associates or Bachelor's Degree in IT-related field preferred
We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran 

Full-Time/Part-Time
Full-Time 

Shift
Days 

Additional Information
 

Position
IT Help Desk Support Technician 

Exempt/Non-Exempt
Non-Exempt 

Req Number
INF-24-00009 

About the Organization
RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our national network of 50 branches supports government, private, special event, utility and railroad projects in over 40 states. Expert knowledge of traffic control and roadway striping coupled with a unique ability to quickly mobilize our extensive fleet, state-of-the art equipment and trained technicians allows RoadSafe to safely provide quality, value, and peace of mind to our customers nationwide. RoadSafe enjoys exclusive contract agreements with some of the United States' biggest industrial companies and contractors. Known for our sophistication and professionalism, RoadSafe is called upon to handle the biggest and best projects in our industry.

At RoadSafe, we offer a competitive pay, growth potential and an excellent benefits package for those who qualify including medical, dental, vision, and 401(k) plans. RoadSafe recognizes and values diversity.

EOE Statement

Payroll Code
None Specified

This position is currently accepting applications.
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We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.