Operations Support III

at Spectraforce Technologies Inc. in LibertyvilleMettawa, Illinois, United States

Job Description

Description:
Job Title: Operations Support III
Length - 4+ months (through EOY)
Location: Hybrid - Mettawa, IL, 60045

Hybrid: Monday - Wednesday in office/Thursday and Friday work from home.

Qualifications & Requirements / Skillset:

This role will help the field teams by managing back-end operations.
Candidates should assist with day-to-day operational tasks, keeping the field team informed of solutions for submitted issues.
Managing communication channels in the escalation tool and presenting reports is required.
Attention to detail is important.
The ability to understand processes is essential.
Candidates should be able to input data into Excel, build pivot tables, use VLOOKUP, and represent data visually.
Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The Access and Reimbursement Operations Specialist reports to the Associate Director of APS Operations to perform operational support capabilities as well as the management of projects to mature our A&R Field Teams.

Major Responsibilities:
* Coordination and management of Access and Reimbursement demographic information (contact numbers, address, title, etc) to ensure timely completion of onboarding and off-boarding activities.
* Monitor Escalation Tool tickets in the Access & Reimbursement channel
* Triage and manage Escalation Tool tasks between field teams
* Build and run routine reports in excel and build PowerPoint presentations.

Qualifications:
* Attention to detail
* Good communication skills
* Ability to multi-task different priorities and responsibilities
* Ability to work within multiple systems effectively and concurrently
* Ability to manage their time efficiently and effectively
* Experience working in Microsoft products (especially excel and PowerPoint)
* Support other projects and tasks identified by the APS Operations team

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.