User Experience Designer III

at First-Citizens Bank & Trust Company in Chicago, Illinois, United States

Job Description

Overview

This is a remote role that may be hired in several markets across the United States
About Silicon Valley Bank (SVB)
Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists and private equity firms to move their bold ideas forward, fast.
Our clients define what comes next.
In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience.
Responsibilities

We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating and improving the experience of our customers and of being on our team and at SVB.

We are looking for team members with a learning mindset, who can jump right in, make connections that are seemingly unrelated across products and experiences and are excited to learn the ins and outs of commercial banking products and collaborate with cross-functional partners. You are an advocate for the user and the design process and care deeply about all the details because you know it's these details and moments that matter that enable great end-to-end experiences. You embrace ambiguity and thrive in complexity.
You'll be a Sr. UX Designer within the Digital Onboarding team and help lead design for the next generation of digital onboarding platform used by prospects and employees. You'll help reimagine how SVB can design, optimize and integrate the onboarding experience to drive growth through client acquisitions, deepen existing client relationships and improve channel and process efficiency through a unified and fully compliant platform. You'll work with designers, product managers, developers and business stakeholders to understand requirements and pain points, conduct research and discovery, develop service blueprints and facilitate workshops to then design and deliver UX/UI designs that meet user and business goals.
Qualifications

Basic Qualifications: Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)6-10 years designing digital product experiences in an agile development environmentPreferred Qualifications:A portfolio of high quality UX deliverables based on user goals, data and business priorities, including annotated wireframes, flow diagrams, service blueprints, storyboards, high-fidelity prototypes, user research and production ready final assets that exemplify a deep understanding of the UI/UX design principles to define human-centered design solutionsA collaborative, Design Thinking mindset and the ability to advocate for the user, while operating with business and technical constraints and changing prioritiesA proven track record of excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speedAbility to effectively present and communicate designs and design decisions to various levels of product, design and business leadership, give and receive feedback and adapt work and designs to the needs and constraints of the businessExceptional knowledge of Figma to generate low-fidelity and high-fidelity prototypes as well as final designs for developer handoff and seeing built designs all the way through deliveryExperience designing for both internal and external users by leveraging Service Design best practicesExperience working with and... For full info follow application link.

First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.