at Nielsen Consumer LLC in Chicago, Illinois, United States
Job Description
Company Description
REF36654U
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
We are looking to add a Sr. Client Operations Partner who will act as the liaison between the clients, commercial, and various operational teams.
Remote based role in the US. Candidates must be physically located within the US.Job Description
As the Sr. Client Operations Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness.
Responsibilities:
Accountable for E2E timely and accurate resolution of operational client requests and issues, related to:
Database Services (structural changes/change requests)
Product Coding
Data Quality issues excluding Coverage & Unusual Trends
Operations SPOC for regional client health including proper development and implementation of Wellness action plans in collaboration with cross-functional teams
Communicate directly with the client, leading/attending meetings alongside the Commercial team to discuss operation matters (participation, Ops materials preparation, and presentation)
Prioritize client assignments, portfolio projects, and resources to deliver the highest value to NIQ and clients
Communicate all impactful Operations activities to Commercial partners including product information, data challenges, and larger NIQ event initiatives
Provide required updates to management, including early transparency to challenges/opportunities and facilitation of action plans and mitigation approaches to maintain client satisfaction
Ensure correct and timely execution and delivery of BAU maintenance deliverables in collaboration with cross-functional teams
Triage tickets and cooperate closely with the various Operations/Technology departments to resolve client queries through an efficient workflow
Attend and contribute to internal meetings, including: Client Health Tracking, Quality Escape Management; manage clarification of root causesand preparation of quality improvement plans
Provide escalation support for hot client issues and align with the client and Commercial/Operations leadership on mitigation plans.
Suggest new improvements/new solutions in client databases that result in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ
Identify gaps and areas for improvement in client support processesQualifications
10+ years of experience with a background in the CPG industry and/or related client experience
Strong analytical mind and ability to connect the dots between different Operations functions
Understanding of how data flows through NIQ back-end systems from acquisition to delivery
Excellent written and verbal communication skills; ability to translate information to clients clearly and concisely
Ability to manage multiple clients/priorities efficiently while being detail-oriented
Experience with Microsoft Suite tools (Excel, PowerPoint, Outlook)
Ability to coach others and work with senior leaders cross-functionally
Prior NIQ experience preferredAdditional Information
US Benefits
Comprehensive healthcare plan (medical, Rx, dental and vision).
Flexible spending accounts and Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of... For full info follow application link.
Our commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
