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Sr Manager - Client Success and Enablement - Remote US

at SitusAMC in Springfield, Illinois, United States

Job Description

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role will develop and drive customer-centric technology enablement for both new and existing products. Refine implementation, user experience, and adoption processes for our clients while working with Sales, Business, and Technology teams to professionalize the overall delivery of our solutions.

Essential Job Functions:

+ Serve as the client advocate and develop lasting relationships

+ Improve client interactions at all touch points through the delivery lifecycle

+ Establish and drive implementation of best practices

+ Identify process improvement areas and coordinate adoption

+ Contribute to product strategy and research and development of new and emerging products

+ Understand the client’s vision and define project scopeand requirements

+ Proactive communication and oversight of project – including status, changes, scheduling and quality by working with departments across the SitusAMC Technology Organization

+ Manage, implement, and support major system enhancements by establishing appropriate change management procedures, identifying scope changes, and coordinating multi service strategies and issues

+ Other activities as may be assigned by your manager

Qualifications/ Requirements:

+ Associate degree or equivalent from two-year college or technical school or equivalent combination of education and experience

+ 8+ related experience and/or training

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$150,000.00 – $175,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp\%20English\formattedESQA508c.pdf?version=0)

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Job Posting: JC263392478

Posted On: Jul 31, 2024

Updated On: Aug 06, 2024

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