Dispatcher

at Sunrise Transportation in Bellwood, Illinois, United States

Job Description

+ Scheduling and Dispatching: Coordinate and schedule school bus routes and drivers to ensure timely and efficient transportation of students to and from school, extracurricular activities, and other events.

+ Communications: Serve as the primary point of contact for bus drivers, school administrators, parents, and transportation staff. Communicate route changes, delays, and other pertinent information effectively and promptly.

+ Routing and Planning: Develop efficient bus routes based on factors such as student population, geographical considerations, traffic patterns, and safety regulations. Adjust routes as needed to optimize efficiency and accommodate changes in enrollment or road conditions.

+ Monitoring and Supervision: Monitor the progress of bus routes using GPS tracking systems or other monitoring tools. Respond promptly to any issues or emergencies that arise during transit, coordinating with drivers and emergency services as necessary.

+ Safety Compliance: Ensure that all buses and drivers comply with safety regulations and standards established by federal, state, and local authorities. Conduct regular inspections of buses and equipment to identify and address any maintenance or safety concerns.

+ Documentation and Record-Keeping: Maintain accurate records of bus routes, driver schedules, maintenance activities, and other relevant information. Prepare reports as needed for school administrators, transportation officials, and regulatory agencies.

+ Training and Support: Provide training and support to bus drivers on topics such as route navigation, student management, emergency procedures, and safety protocols. Address any performance issues or concerns through coaching, feedback, and disciplinary action if necessary.

+ Customer Service: Handle inquiries and concerns from parents, students, and school staff regarding transportation services. Address complaints or issues promptly and professionally, striving to ensure a positive experience for all stakeholders.

+ Emergency Response: Develop and implement emergency response plans for situations such as accidents, inclement weather, or other crises. Coordinate with relevant authorities, school officials, and emergency responders to ensure the safety and well-being of students and staff.

+ Collaboration: Work collaboratively with other members of the transportation department, as well as school administrators, teachers, and support staff, to coordinate transportation services effectively and support the overall mission of the school district.

+ These duties may vary somewhat depending on the size and structure of the school district, as well as specific local regulations and operational needs. However, they generally encompass the core responsibilities of a school bus dispatcher.