Senior Sales Process Specialist

at UL, LLC in Northbrook, Illinois, United States

Job Description

+ This is a Hybrid position requiring 3 days/week in the Northbrook office.

+ Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.

+ Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.

+ Ensures that the follow-up with customer is scheduled and supports turning quotes into orders.

+ Supports our sales professionals by performing (included but not limited to) admin-related tasks and collaborates with internal stakeholders to resolve customer inquiries.

+ Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.

+ Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable.

+ Builds an internal UL problem-solving network and proactively engages other teams to anticipate problems, improve delivery, and develop solutions that improve the customer experience.

+ Meets established timelines for pre-and post-sales activities presenting a strong customer focus and engagement.

What you’ll experience working at UL:

+ Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.

+ People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

+ Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

+ Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

+ Total Rewards: Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

#LI-JK3

#LI-Hybrid

+ High School diploma

+ Working experience in sales-related roles, preferably sales support and/or sales processes support.

+ Strong knowledge of MS Office (Word, PowerPoint, Excel, Outlook), and Salesforce or other CRM software.

+ Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.

+ Good sales and interpersonal skills and ability to find alternative solutions.

+ A strong team player who is able to successfully collaborate with the team and stakeholders.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.