OPERATIONS EXPERIENCE AMBASSADOR

at Compass Group, North America in Chicago, Illinois, United States

Job Description

Flik Hospitality Group

Salary: $28 – $32 / Hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Operation Experience Ambassador supports several different aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of individual and team responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception.

RESPONSIBILITIES

• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards.

• Interact with employees and visitors in a warm and welcoming manner, making yourself approachable for questions and requests.

• Conduct daily walkthrough of office space and conference rooms to ensure all technology is put away and spaces are reset.

• Restock, organize, and maintain supplies in the café, kitchen/break areas, copy/mail rooms, wellness rooms, and other areas.

• Set up conference rooms according to provided instructions, including table configuration, externally catered meals, office supplies, and other equipment.

• Process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy.

• Learn and speak knowledgeably about the office, building, transportation, hotels, local restaurants, and other points of interest.

• Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.

• Communicate effectively with your team and other departments, displaying accuracy and attention to detail in both verbal and written communications.

• Maintain a strong awareness of business activity and communicate all updates to your team members.

• Coverage of reception desk for meals and breaks as needed.

• Carry out instructions for security, emergencies, health and safety, and maintain records.

• Other duties as assigned.

KEY COMPETENCIES

• A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Operations Experience Ambassador role.

• The ability to lift, stretch, push, bend, and work on your feet for extended periods of time, as well as sit and focus on specific tasks at a desk.

• Basic computer and technology skills, including office work applications, printers, and videoconferencing software.

• Basic knowledge of A/V technology or the willingness to learn these systems to help with requests and communicate issues as they arise.

• The ability to work under pressure, prioritizing tasks and juggling several projects simultaneously.

• Excellent communication skills, including active listening, email etiquette, and positive body language.

• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

• Discreet, ethical and committed to maintaining a high degree of confidentiality.

• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

• Can manage their time well and think quickly on their feet in order to react to changes as they come up.

• Creative thinker, able to work in tandem with the client on new ideas, projects, etc.

EXPERIENCE

• We’re looking for someone with operations or front of house experience within an office environment or a hospitality setting such as hotel or conference center.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Req ID: 1335969