at Kuehne+Nagel in Chicago, Illinois, United States
Job Description
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.
Your Role
The Sea Logistics Customer Care Specialist supports Customers, external & internal, by
providing helpful information, solutions, answering questions and responding timely and
effectively, to the Customer’s requests & concerns. They are the Customer advocate
towards the US Operational Care Center and overseas Customer Care Locations to help
ensure that Customers are satisfied with the Products & Services provided and their
Customer Promise is fulfilled.
Your Responsibilities
+ You will provide proactive advice and consultancy, ensuring customer satisfaction
+ Support Customer Development & Maintenance
+ You will work closely with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
+ Avoid additional costs & expenses due to internal service failure
+ Qualification of Customer inquiries; providing Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
+ Customer Data Management: Maintenance and integration of customer data in the KN Systems
+ Customer Relationship Management: Knowledge Exchange with Sales
Your Skills and Experiences
+ 2+ years’ customer service experience
+ 2+ years’ Sea logistics experience
+ You have strong verbal and written communication skills
+ You are agile with the ability to adapt easily to change
+ You have the ability to travel Detroit, MI during your second week of employment for in-person Sea Logistics training
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
