Senior Director DataOps and Data Management

at McDonald's in Chicago, Illinois, United States

Job Description

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Commercial Product & Platform where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Senior Director – DataOps and Data Management reports to VP – Data & Architecture and is accountable for defining and executing strategy for data quality & governance, reliability and pipelines development. The ideal candidate will have a strong background in data engineering, data science, ML, and AI, as well as a proven track record of building and managing high-performing teams.

Essential / Primary Duty

+ Formulate and enforce enterprise data governance framework, with a focus on improvement of data quality and the protection of the organization’s data assets through modifications to standards, principles, practices, governance metrics, related tools and data architecture.

+ Help refine performance metrics for data quality, reliability and data ops and partner with responsible directors to measure and improve on the metrics

+ Ensure the establishment of a comprehensive and consistent process for managing the entire data management lifecycle

+ Provide thought leadership on data management, movement and governance

+ Leverages standard enterprise integration architectures and patterns to drive consistency for the movement of customer and restaurant data

+ Lead a team of data engineers and data analysts to design, develop, and deploy state-of-the-art solutions to improve business outcomes

+ Oversee the development and maintenance of data pipelines, data processing, and data storage infrastructure to support initiatives.

+ Establish and enforce best practices for ML model development, validation, deployment, monitoring, and maintenance.

+ Develop and maintain a robust AI ethics framework, ensuring that AI solutions adhere to legal, ethical, and regulatory guidelines.

Qualifications:

+ Strong experience owning and delivering high load digital products / infrastructure with measurable results

+ Deep knowledge of multi-tenant data platforms, ETL concepts, data quality and governance

+ Deep insight into newest technologies and trends to support continuous architecture modernization

+ Strong knowledge of ML algorithms, deep learning techniques, and AI frameworks (e.g., TensorFlow, PyTorch).

+ Familiarity with big data technologies such as Hadoop, Spark, and NoSQL databases.

+ Able to work in a complex multi-national corporate environment

+ Able to navigate dependencies between stakeholder facing data products and horizontal support teams in a constructive and collaborative way

+ Effective communication and relationship building with multiple levels of the organizational structure, including other senior level management

+ Strong problem solver with ability to manage and lead the team to push the solution and progress

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF7482I_744000003489843