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Service Desk Operations Specialist - US Based Remote

at Anywhere Real Estate in Chicago, Illinois, United States

Job Description

Operations Service Desk Specialist – National Operations Center

Job Summary

The Operations Service Desk Specialist will join a newly created team to support the title operations across Anywhere’s national footprint. The position will directly support the activities of the National Operations Center, the central operations hub of the title transaction as well as some local Brand functions.

Major Responsibilities:

· Facilitate the successful operations of our title brands. Assist title employees on daily questions related to files in process or files at closing. Position will provide support and guidance to employees and monitor questions to identify future training needs.

· Facilitate the implementation and post-implementation support of the overarching operational processes aimed at maximizing efficiency and productivity across a national footprint.

· Liaison with the IT team to help provide business and operational context to high priority system issues.

· Work with the tech team to test new software application roll outs and policy/procedures updates/creation through testing.

· Collaborate with the Process Improvement Managers along with the Learning & Development team to implement change on current and proposed processes.

· Support the central team that will guide and represent the National Operations Center employees on best practices, developing, communicating, and updating procedures and processes consistent with local, state, and federal laws.

· Maintain central data / content repositories and support compliance-related initiatives.

Minimum Requirements:

· Prior experience in the title insurance industry required.

· Three to five years of technical experience working on a title transaction preferred.

· Passion for finding ways to improve and streamline the title transaction experience.

· Ability to work in a fast paced environment and multitask.

· Must be proficient in Microsoft Suite.

· Excellent analytical skills with demonstrated investigative capabilities.

· Strong attention to detail.

· Strong written and verbal communication skills.

· Excellent time-management and organizational skills.

· Strong ability to earn trust and collaborate with all levels of employees across the organization.

· Highly motivated and self-directed.

· Results driven problem-solver with strong resolution skills.

Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in support of residential and commercial real estate transactions. Headquartered in Mount Laurel, NJ, the Title Group is a nationally managed family of companies operating as a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby’s International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de\_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

+ Recognized as one of the World’s Most Ethical Companies since 2011.

+ Anywhere has also been designated a Great Place to Work since 2019.

+ Recognized by Fortune as one of America’s Most Innovative Companies.

+ Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran

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Job Posting: JC263440738

Posted On: Jul 31, 2024

Updated On: Aug 03, 2024

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