clinician support agent

at Randstad US in deerfield, Illinois, United States

Job Description

clinician support agent.

+ deerfield , illinois

+ posted 8 days ago

job details

summary

+ $23 – $25 per hour

+ temporary

+ high school

+ category office and administrative support occupations

+ referenceAB_4578608

job details

We have a great contract opportunity in Deerfield, IL for a Clinician Support Agent! This is a hybrid position minimum 2 days in office and must be able to work every other Saturday. If you are customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions, this position may be for you!

salary: $23 – $25 per hour

shift: First

work hours: 10 AM – 6:30 PM

education: High School

Responsibilities

As the Clinician Support Liaison for our accounts, your role will involve the following responsibilities:

+ Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.

+ Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.

+ Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.

+ Utilize clinical case management ticket systems to respond, act, and update case status.

+ Verify process notification MDN criteria and ensure completeness of reports.

+ Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).

+ Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.

+ Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.

+ Maintain compliance with job-specific proficiency requirements.

+ Undertake other duties as assigned.

+ At minimum 2 days a week in-office attendance at our Deerfield, IL IDTF. Subject to change per business need.

+ Able to work every other Saturday.

Skills

+ Call Center

+ Heathcare

+ Active Listening

+ Adapting to Change

+ Customer support

+ Medical Terminology

+ Basic Computer Skills

Qualifications

+ Years of experience: 2 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

KW

kristen williams

+ 1 314 288 2135 (tel:1 314 288 2135)

+ kristen.williams@randstadusa.com