Senior Lead Program Manager

at Lumen in Springfield, Illinois, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Program Manager is a strategic position within the Small Business Strategic Partner and Field Sales organization. This key position is responsible for sales enablement and training calibration specifically focused on efforts focused within our Field Sales & Vendor/Partner teams in Small Business. This role partners closely with the Training organization to ensure training initiatives complement and are aligned with Internal activities.

Work Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

+ Strategic Leadership : Oversee large, complex projects aimed at reducing customer churn, enhancing customer experience, and streamlining operations.

+ Cross-Functional Collaboration : Work with various teams across Operations, Finance, IT, etc., to define program objectives and execute deliverables.

+ Business Transformation : Proactively seek opportunities to improve business processes, reduce costs, and recommend solutions for enhancement.

+ Resource Coordination : Identify and manage resource needs, collaborating with team leads and SMEs to validate comprehensive requirements and plans.

+ Technical Proficiency : Understand and articulate the technical aspects of operational products/services to both technical and non-technical audiences.

+ Risk Management : Analyze process risks and inefficiencies, striving for continuous business transformation and cost elimination.

What We Look For in a Candidate

+ Experience : Bachelor’s degree or equivalent education and 6+ years related experience in the technology or telcom industry. Preferable experience with TDM and/or work experience within the Public Sector?

+ Team Work : Experience leading complex projects and/or?technology programs?in the technology industry with a focus on how to quickly scale the program to achieve a positive ROI based on program goals. Influences and leads cross-functional team members towards

+ Transparency : Excellent written and verbal communication skills, and presentation skills to ensure proper stakeholder alignment and gain executive buy in; influence outcomes aligned to program charter; Ability to communicate effectively across all levels of the organization and communicate progress, risks and dependencies clearly and in a timely manner to leadership for visibility and additional support.

+ Trust : Ability to work well under pressure and manage time effectively, in a constantly changing environment so as to keep pace with internal and external demands.

+ Ability to take initiative to develop new strategies and outside-the-box ideas.

+ Preferred qualifications : Formal recognized project and/or Agile certification requirements (e.g., CPO, CSM,PMI, PMP)

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 – $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 – $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 – $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334210

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of pa