at Hyatt in CHICAGO, Illinois, United States
Job Description
Description:
The Opportunity
Hyatt is in search of a dynamic & driven RDRM to lead the strategic and tactical initiatives that maximize revenue and profitability for the hotels within the region. In this capacity, you’ll work closely with hotel revenue leaders, sales and marketing teams, and general managers to implement effective pricing strategies, inventory management, and distribution strategies. This position works closely with complementing RVP of Sales, playing a pivotal role in focusing on a geographically diverse portfolio of assets within Latin America and the Caribbean. This position will be focused on training and development for revenue management talent, outperforming direct competitors, and helping to maintain Hyatt’s reputation as an industry leader in hospitality. As a member of a team deeply committed to diversity, equity, and inclusion, you will have the opportunity to foster your curiosity and skill set while building meaningful relationships across the organization, including stakeholders, teammates, and guests. The position reports to the Regional Vice President of Revenue and Analytics for the LAC region. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
-Annual allotment of free hotel stays at Hyatt hotels globally
-Flexible work schedules
-Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
-A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
-Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Responsibilities directly with all stakeholders including owners, property teams, and regional teams. The role will require engaging closely with property to ensure the Strategic Revenue Plan is appropriately aligned to achieve ownership expectations. Additionally, this role will liaise between property and corporate teams to ensure the full activation of our corporate Commercial resources. Additional responsibilities include assisting in the establishment and refinement of the Strategic Revenue Plan where applicable including incorporation of a “revenue glide path” galvanizing expectations around a tangible timeline of performance improvement. Lastly, this role will be focused on driving performance to a stabilized level where continuous improvement is acknowledged, and owner satisfaction is galvanized.
-Develop and execute revenue management strategies for the region.
-Lead the regional revenue management team, providing guidance and support.
-Analyze market trends and competitive landscapes to identify opportunities for revenue growth.
-This position will aid the properties in conducting key audits around connectivity (OTA, GDS, etc).
-Conduct regular performance reviews of hotel revenue management practices.
-Analyze key performance indicators (KPIs) to measure success and identify areas for improvement.
-Provide ongoing training and development opportunities for the regional revenue management team.
-Prepare and present regular reports on regional revenue performance to senior management.
-Communicate revenue management strategies and initiatives to stakeholders at all levels.
-Utilize Hyatt’s revenue management system and tools to enhance decision-making processes.
Qualifications:
Qualifications
-4-year college degree or equivalent and a minimum of 5 years hotel experience with a focus on Revenue Management, Sales, Marketing, Digital, and Operations
-Strong understanding of Revenue Management concepts, processes, and systems
-Proven skill at setting pricing and inventory strategies for group, contract, and transient segments
-Experience conveying strategy to owners, operators, senior management, or decision-makers
-Working knowledge of distribution channels
-Experience with conducting training, both on one and with groups.
Expert skills in managing and understanding all Hyatt systems related to Revenue Management. These include but are not limited to Hyatt Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, HyRes, ThoughtSpot, TravelClick, or another form of business intelligence tool
-Proven ability to manage at all levels of management
-Strong problem-solving, decision-making, and follow-up skills
-Excellent organizational, time management, and administrative skills
-Strong knowledge of spreadsheet software and other analytic tools
-Demonstrates confidence, energy, and enthusiasm
-Ability to focus on the big picture
-Fluency in English required. Spanish fluency is preferred
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check eve
